Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genesis Flores

San Antonio,TX

Summary

Proven professional with extensive experience in administrative support and customer service, notably at Babyvision Ultrasound. Excelled in office management, enhancing client satisfaction through effective communication and meticulous attention to detail. Demonstrated adaptability and financial knowledge, significantly improving operational efficiency. Skilled in data entry and empathetic client interactions, achieving high levels of confidentiality and trust.

Overview

2
2
years of professional experience

Work History

Receptionist

Babyvision Ultrasound
06.2023 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled assignments independently with good judgement and critical thinking skills.

Bank Teller

ACE Cash Express Inc.
10.2022 - 06.2023
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Counted and packaged currency and coins.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records, account statements and copies of checks.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Placed orders for customer checks and verified starting numbers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Education

High School Diploma -

Lee High School
San Antonio, TX
05.2022

Skills

  • Administrative Support
  • Office Management
  • Scheduling
  • Technical Support
  • File Management
  • Data Entry
  • Information Protection
  • Schedule Management
  • Cash Handling
  • Retail Sales
  • Communication Skills
  • Customer Service
  • Check handling
  • Financial Knowledge
  • Mathematical skills
  • Computer knowledge
  • Attention to detail
  • Vital signs
  • Patient care
  • Phlebotomy
  • Multi-tasking and time management
  • Organizational Skills
  • Handling Equipment
  • Caregiving
  • Basic Life Support
  • Venipuncture site selection
  • Tourniquet application
  • Personal protective equipment
  • OSHA 30HR course
  • Patient observation
  • Adaptability
  • Empathy

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Babyvision Ultrasound
06.2023 - Current

Bank Teller

ACE Cash Express Inc.
10.2022 - 06.2023

High School Diploma -

Lee High School

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Genesis Flores