Genesis Flores
Dallas,TX
Summary
Accomplished Details Clerk at Aria Funeral Home, adept in document management and customer satisfaction. Excelled in administrative support, showcasing exceptional telephone etiquette and relationship building. Proven track record of enhancing office efficiency and providing compassionate service, significantly improving client relations.
Overview
2023
2023
years of professional experience
Work History
Details Clerk
Aria Funeral Home
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Acquired burial permits and registered deaths with proper authorities.
- Secured and filed burial permits and made funeral arrangements.
- Managed funeral home finances and performed general bookkeeping duties.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Self-motivated, with a strong sense of personal responsibility.
Administration Assistant
Grove Hill Funeral Home
03.2019 - 12.2022
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Pleasantly greeted all callers and asked how to be of assistance.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Performed data entry operations to update database with customer responses.
- Collected personal information from customers to accurately document requests.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
Education
High School Diploma -
Skyline High School
Dallas, TX06.2017
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Administrative tasks
- Prioritization
- Relationship Building
- File Maintenance
- Document Management
- Confidentiality
- Peer relationships
- Verbal and writing communication
- Attention to Detail
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Administration Assistant
Grove Hill Funeral Home
03.2019 - 12.2022
Details Clerk
Aria Funeral Home
High School Diploma -
Skyline High School
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