GENESIS FLOREZ
Program Coordinator
New York,NY
Summary
Results-oriented Program Coordinator with a strong background in implementing innovative solutions that align with organizational goals. Focused on enhancing patient experience through effective collaboration and process optimization. Skilled in adapting to evolving demands and delivering impactful results in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Oncology Program Coordinator
New York Presbyterian Queens
08.2025 - Current
- Coordinated scheduling to optimize resource allocation and improve job flow
- Developed patient materials to enhance experience and streamline hospital services
- Develop patient material to improve experience and streamline hospital services
- Maintained database systems for tracking and analyzing operational data to support decision-making
- Coordinate schedule to optimize resource allocation and enhance job flow
Patient Care Coordinator
New York Presbyterian Queens
10.2022 - 08.2025
- Established and maintained relationships with service providers to facilitate effective communication and resource sharing.
- Establish and maintain relationships with service providers.
- Oversee 2 physicians and other healthcare staff.
- Assisted in training new employees, fostering smooth integration into team dynamics and improving overall team cohesion.
- Provided comprehensive administrative support to senior management.
- Managed daily operations for two physicians and their healthcare staff.
Medical Coordinator
Flushing Radiation Oncology - Cyberknife Center Of New York City
09.2019 - 10.2022
- Liaised between doctors and patients to facilitate communication and care
- Provided translation services for Spanish-speaking patients during medical consultations.
- Assisting physicians by preparing examination rooms for patients, taking patient vitals, and administering tests as required by the physician's order
- Translate for Spanish speaking patients
- Coordinated patient scheduling to optimize appointment availability and minimize wait times
- Performs insurance verification and obtaining authorization for radiation and radiology scans
- Coordinating with hospitals & medical offices to ensure that all medical records are transferred correctly
- Scheduled transportation services and help patients apply for financial support
- Prepared examination rooms, took patient vitals, and administered tests as directed by physician's orders to enhance patient care
Receptionist
Sugar Factory American Brasserie
07.2017 - 02.2020
- Greeted and welcomed guests with a positive first impression
- Responded to client emails and requests for events, addressing complaints and billing issues promptly.
- Coordinated private events, managing menus and decorations to enhance guest experience.
- Organized reception area with updated materials, fostering a welcoming environment for visitors.
Assistant Manager
Al Vicoletto
10.2015 - 05.2017
- Delivered guest service experience that achieved high levels of guest satisfaction
- Maintained consistency in food, drinks, and operational standards to enhance guest experience
- Prepared and sold coffee drinks by following preparation techniques and. recipes
- Oversaw front-of-house operations, including inventory management, staff training, and addressing customer concerns.
Studio Coordinator
Williams
05.2015 - 10.2015
- Supported Property Management department by preparing investor reports, coordinating projects, and developing presentations
- Organized, researched, and gathered data for project analysis.
- Assisted in preparing materials and compiling statistical information for presentations.
- Provided assistance in preparing materials, compiling statistical information, and other special projects as required
- Provided administrative support for the functions of the Property Management Department and the company overall.
- Assisted the Property Management department with investor reports, projects and presentation
Education
Bachelor of Arts - Fashion Marketing & Business Management
Berkeley College
New York, NYSkills
- CPT and ICD coding
- Electronic health record management
- Healthcare software integration
- Prior authorization
- HIPAA compliance
- Patient scheduling
- Patient instruction
- Data management
- Project coordination
- Microsoft Office expertise
- Cross-functional collaboration
- New employee orientation
Certification
CCHT - Certified Clinical Hemodialysis Technician
Timeline
Oncology Program Coordinator
New York Presbyterian Queens
08.2025 - Current
Patient Care Coordinator
New York Presbyterian Queens
10.2022 - 08.2025
Medical Coordinator
Flushing Radiation Oncology - Cyberknife Center Of New York City
09.2019 - 10.2022
Receptionist
Sugar Factory American Brasserie
07.2017 - 02.2020
Assistant Manager
Al Vicoletto
10.2015 - 05.2017
Studio Coordinator
Williams
05.2015 - 10.2015
Bachelor of Arts - Fashion Marketing & Business Management
Berkeley College