Genesis Franco
El Paso,TX
Summary
Self-motivated payroll representative brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
5
5
years of professional experience
Work History
Payroll Support Representative
ADP
08.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
Assistant Manager
City Finance
11.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Teller
GECU
12.2018 - 03.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Claims Adjuster
Fred Loya Insurance
05.2018 - 12.2018
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
Education
Associate of Arts -
El Paso Community College
El Paso, TX05.2024
High School Diploma -
Eastwood High School
El Paso, TX06.2015
Skills
- Production Support
- Time Management
- Client Support
- Systems Analysis
- Team Support
- Train Employees
Languages
Spanish
Native or Bilingual
Timeline
Payroll Support Representative
ADP
08.2021 - Current
Assistant Manager
City Finance
11.2019 - 07.2021
Teller
GECU
12.2018 - 03.2019
Claims Adjuster
Fred Loya Insurance
05.2018 - 12.2018
Associate of Arts -
El Paso Community College
High School Diploma -
Eastwood High School
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