Genesis Gallardo
Irvine,CA
Summary
Energetic and personable outgoing individual with a strong background in customer service and event coordination at the City of Rialto. Proven ability to enhance community engagement through effective communication and teamwork. Bilingual with previous server experience and skilled in managing fast-paced environments, seating flow, and guest satisfaction. Adept at multitasking, knowledgeable in Microsoft Applications, and committed to maintaining a clean, welcoming atmosphere. Passionate about creating positive guest experiences and supporting team success through professionalism and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Server
NBCC LLC
Newport Beach, CA
12.2024 - Current
- Motivated to deliver the highest level of service
- Enhancing relationships and enriching lives through shared personal experiences and connections.
- Ability to anticipate, listen attentively and respond promptly to our members needs
- Work effectively and efficiently in a fast-paced environment
- Excellent communication and presentation skills
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Received California Food Handler Certification and RBS Certification.
Recreation Specialist
City of Rialto PRCS
Rialto, CA
03.2022 - 02.2025
- Assisted with planning and organizing citywide community service events.
- Special event registrations and administration of processing payments when needed.
- Completed reports, requisitions, and purchase orders for processing.
- Assist with applications, notices, flyers, and banners for events.
- Route special events notices and communicate with vendor applicants.
- Promoted available services and programs.
- Provided customer service at community service special events.
- Assisted in providing age-appropriate activities for the community while providing a safe and fun environment.
- Assisted with Little Tots T-ball and basketball.
- Kept score for basketball of all divisions.
- Responsible for cash handling in the snack bar.
- Worked directly with customers handling information and questions at the front desk for the community center, senior center, aquatic center, and fitness center.
- Received Mandated Reporter training and certification.
Volunteering
City of Rialto
Rialto, CA
- Assisted with park cleanups and school cleanups.
- Participated in performances throughout the City of Rialto as a member of the Rialto High School marching band.
- Assisted with school fundraisers and worked in a team environment.
- Promoted available music programs and provided customer service at school festivals.
Education
Rialto High School
Rialto, CA05.2024
International Studies -
University of California, Irvine
Irvine, CASkills
- Strong Use of Microsoft Applications, Google Applications, ActiveNet, Mindbody, POS, TylerERP, and Eden
- Bilingual (English & Spanish)
- Friendly, positive attitude
- Teamwork and collaboration
- Fast Learner
- Excellent Communication
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Server
NBCC LLC
12.2024 - Current
Recreation Specialist
City of Rialto PRCS
03.2022 - 02.2025
Volunteering
City of Rialto
Rialto High School
International Studies -
University of California, Irvine