Genesis Gamez
Miami,FL
Summary
Hardworking and reliable, Skilled team player with strong background in fast paced, multi tasking environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good comprehensive ability and positive attitude. Authorized to work in the US for any employer
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Call Center
Alorica
07.2020 - 12.2020
- Maintain up-to-date knowledge about ATT products and services
- Respond to customer queries about ATT services, equipment, promotions, roaming and billings
- Enhance customer retention and satisfaction by providing outstanding and prompt customer services
- Take customer calls and complete service orders
- Understand customer needs and recommend appropriate products and rate plans
- Develop innovative ways to sell ATT products and services to customers
- Handle customer requests for payments, activations, upgrades and other services
- Address and resolve customer concerns promptly
- Handle large volume of customer calls efficiently.
Customer Service Representative
Fresco y Más
05.2019 - 12.2019
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner
- Address customer issues / complaints and resolve to full satisfaction of customer immediately, while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
- Coordinate daily store cash and accounting functions in accordance policies and procedures and management
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
- Manage ACM lanes, ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate
- Maintain confidentiality of information
- Put up discarded or returned merchandise
- Perform cashier associate duties, as necessary
- Perform pricing duties, as necessary
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
- Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and / or against company policy
- Perform other job-related duties as assigned.
Education
Associate's degree - Business Administration
Miami Dade College
undefined
Miami Southridge Senior High School
Skills
- Customer Service
- Bilingual
- Call Center
- Customer Care
- Organizational Skills
- Money Management
- Statistical Analysis
- Organizational Development
- Packaging
- Leadership Experience
- Visual Merchandising
- Teamwork
- Microsoft Office
- Computer Skills
- Stocking
- Creativity
- Business Intelligence
- Problem Resolution
- Communications
- Food Service
- Guest services
- Accounting
- Kitchen experience
- Data Analysis
- Detail oriented
- Front desk
- Healthcare
- Multitasker
- Warehouse experience
- Materials handling
- Leadership
- Customer service
- Restaurant experience
Timeline
Customer Service Representative/Call Center
Alorica
07.2020 - 12.2020
Customer Service Representative
Fresco y Más
05.2019 - 12.2019
Associate's degree - Business Administration
Miami Dade College
undefined
Miami Southridge Senior High School
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel