Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genesis G English

Edcouch

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

Whataburger
06.2023 - Current
  • Ensure high standards of customer service with clear communication, a positive attitude, and interpersonal skills in a fast-paced environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Produced friendly and outgoing customer service to all customers.
  • Handle money and counting the safe/ drawers.
  • Follow and enforce procedures to ensure safe food preparation, assembly, and presentation
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Team Member

Whataburger
08.2021 - 06.2023
  • Ensure high standards of customer service with clear communication, a positive attitude, and interpersonal skills in a fast-paced environment.
  • Operated drive-through and front counter services such as taking orders, handling payment, and giving food to customers.
  • Effectively assisted coworkers when they had questions or were in need of help.
  • Produced friendly and outgoing customer service to all customers.
  • Learned all required tasks quickly to maximize performance.

Cashier Trainer

Little Caesars
06.2021 - 07.2021
  • Trained new employees on service standards and menu items.
  • Supervised staff in the front of the house.
  • Handled customer complaints/ concerns.
  • Supervised end-of-shift cash drawer counts.
  • Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.

Crew Member

Little Caesars
04.2021 - 05.2021
  • Operated drive-through and front counter services such as taking orders, handling payment, and giving food to customers.
  • Prepare raw food to cook over 15 menu items to feed 500-1000 customers a day.
  • Ensure high standards of customer service with clear communication, a positive attitude, and interpersonal skills in a fast-paced environment.
  • Effectively closed store by cleaning in order to have it ready for the following day.

Education

High School -

Edcouch Elsa High School
05-2023

Skills

  • Teamwork and collaboration
  • Team supervision
  • Performance improvement
  • Coaching
  • Restaurant management
  • Fast learner
  • Organized multi-tasker
  • Cash handling proficiency

Certification

  • ServSafe Management - 5/19/23-5/19/28
  • Substitute Teacher Certificate South Texas College - 2023
  • Community Health Worker - 2023

Timeline

Team Leader

Whataburger
06.2023 - Current

Team Member

Whataburger
08.2021 - 06.2023

Cashier Trainer

Little Caesars
06.2021 - 07.2021

Crew Member

Little Caesars
04.2021 - 05.2021

High School -

Edcouch Elsa High School

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Genesis G English