Genesis Espinoza

Perform standard office tasks, such as maintaining records, copying documents, scheduling appointments, and answering questions for visitors. Maintain attorney calendar by planning and scheduling appointments with clients and new potential clients. Proofread legal correspondence and assisted office paralegal with other tasks. Assisted attorneys in preparing legal correspondence. Answered a high-volume, multi-line phone system with delivering great customer service and professionalism, transferring calls, and taking detailed messages. Managed front office operations for a staff of 2 attorneys, handling multiline phone and greeting clients. Created an inviting environment by adhering to customer service protocol, specifically greeting clients and ensuring a smooth check-in process. Provided support to paralegals, as needed, by filing and maintaining confidential legal documents. Provided backup assistance to paralegals and associate attorneys in administrative work.

I counsel clients on proper nutrition and healthy lifestyles, analyze client needs, and develop customized fitness plans to achieve weight loss in 85% of clients. I evaluated new clients and delivered gym orientation sessions, demonstrated correct equipment usage and lifting techniques to clients per day, and supervised to ensure safe and effective workouts.

I provided client questionnaires to set goals, develop customized fitness programs, and create nutrition plans to support clients in achieving fitness goals. I custom-designed exercise, nutrition, and strength/conditioning programs that enabled scores of clients to achieve dramatic weight loss, prevent/reverse type 2 diabetes, reduce medication for depression, anxiety, and hypertension, and adopt a healthier lifestyle. I guided clients through safe workouts, modified to their fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries, and post-surgeries.

I had driven sales through customer engagement, suggestive selling, and sharing product knowledge.

Hitting sales goal each month. Delivered exceptional customer service by portraying an accommodating and engaging attitude, building and maintaining professional relationships with clients I Performed general store upkeep during store hours and after closing, including cleaning, organizing shelves, and restocking items.

Introduced a novel vehicle parts assessments process, which decreased evaluation time by 10%. Effectively created and managed an inventory of parts and accessories, according to established company procedures, which increased efficiency by 20%. I greeted customers when they arrive at the Autozone parts and accessories outlet. Had engaged customers in conversation to determine their specific requirements for parts and accessories.

Assisted teachers in the classroom by providing one-on-one support to students, resulting in a 10% improvement in their academic performance. Organized and set up classrooms for activities, creating an engaging and conducive learning environment for students. Supervised students during recess and lunch, ensuring their safety and promoting positive behavior, leading to a decrease in disciplinary incidents.

Trained and worked with 10 associates per shift, assigned workflow, supervised performance, and coached as needed to ensure consistent product quality and instill a customer-first mindset. Introduced new food and beverage offerings, trained team on product preparation and presentation standards.

Improve team morale and cultivate a positive work environment by recognizing individual and team achievements.

Created seasonal coffee beverages, driving increased sales of specialty menu items and attracting business.

Delivered legendary customer experiences, cultivating a warm, welcoming environment, and building positive rapport with new and regular customers alike.