GENESIS GONZALEZ

• Insurance verifications
• Prepping patient’s charts for the following days
• The primary task was to check out patients before leaving our office
• Provided patients with their prescriptions at the check-out window
• Covered the front desk if necessary
• Answered phones in a timely manner
• Returned all calls that were left with our answering service
• Helped new patients schedule appointments as soon as possible depending on the pt's diagnosis
• Greeted and helped patients with paperwork
• Helped doctor to translate for his patients
• Assisted back-office staff when they need my help
• Vitals
• Helped surgery scheduler translate to Spanish-speaking patients
• Assisted surgeon with cortisone injections
• Faxed orders and authorizations to physical therapy offices
• Wrote orders for patients to get X-rays done
• Also assisted the ortho technician with casting at times
• Helped patient with any rescheduling needs
• Collected Copayments

• Kept a clear and clean work area
• Checked in patients daily
• Answered busy phones for the whole office
• Scheduled patients on a daily basis
• Made copies of all admissions forms, registration forms, notes, and sign-in sheets
• Prepared billing sheets for the following day
• Assisted surgeons to translate to patients, when needed
• Scanned all medical records we received to schedule new patients
• Obtained post-op reports, pathology reports, radiology reports, and anything else as needed
• Replied to all incoming emails and messages from patients
• Returned calls to patients who spoke to our answering service department
• Data entry, faxing, and filing
• Restocked and cleaned rooms
• Helped file charts when I had some downtime
• Also, made copies of charge tickets and notes that go to our billing department

• Scheduled 100 patients a day and answered any questions patients asked through the telephone

• Completed insurance verifications daily

• Confirmed appointments the day before

• Prepared billing sheets for the following day

• Obtained any labs, reports, and medical records

• Replied to all incoming emails and messages from patients

• Assist technicians in translating for patients

• Data entry, faxing, and filing

• Took messages and relayed them to other coworkers and supervisors

• Obtained doctor’s orders and explained to the patients if they didn't understand what procedures or scans, they had done