Genesis Gonzalez
Gardner,MA
Summary
Healthcare Outreach and Engagement Professional with experience supervising and coaching staff, supporting proactive outreach efforts, and ensuring quality and compliance within regulated healthcare and social service environments. Strong background in patient engagement, documentation review, performance monitoring, and process improvement. MSW with experience working with Medicaid-adjacent populations and value-based care principles. Known for a hands-on leadership style, data-informed decision making, and trauma-informed communication.
Overview
9
9
years of professional experience
Work History
Clinical Behavioral Care Manager (Intern)
C3HealthcareRX MindHealthy
05.2025 - Current
- Conduct proactive outbound and inbound outreach to engage patients in virtual behavioral health services, supporting enrollment, activation, and ongoing participation.
- Track engagement and clinical outcome measures (PHQ-9, GAD-7) to monitor patient progress and identify opportunities to improve follow-up and engagement.
- Collaborate with interdisciplinary clinical teams to ensure adherence to care protocols, documentation standards, and privacy regulations.
- Maintain accurate documentation of patient interactions, outcomes, and follow-up actions using healthcare software platforms.
- Support patient onboarding and education through telehealth modalities, contributing to improved continuity of care.
HS/PRS Family Reunification Supervisor
Bethany Christian Services
09.2022 - Current
- Provide direct supervision, coaching, and support to case management staff delivering outreach and follow-up services to families and caregivers.
- Support onboarding and training of new staff, reinforcing outreach protocols, documentation standards, and compliance requirements.
- Review staff documentation and service delivery for quality, accuracy, and adherence to federal and state guidelines.
- Monitor caseload activity and engagement trends to identify gaps and recommend workflow or process improvements.
- Serve as an escalation point for complex cases requiring additional support, guidance, or corrective action.
- Assist with scheduling and coverage planning to ensure timely outreach and continuity of services.
HS/PRS Case Manager
Lutheran Immigration and Refugee Service
07.2021 - 09.2022
- Conducted proactive outreach and engagement with families to support participation in services and reduce barriers to care.
- Maintained detailed and timely documentation of interactions, outcomes, and follow-up actions in compliance with program regulations.
- Coordinated with healthcare, behavioral health, and community partners to support comprehensive, value-based service delivery.
- Provided crisis intervention and timely follow-up for high-risk situations.
CASE MANAGER
Bronxworks
Bronx, NY
08.2020 - 11.2020
- Provide direct services to clients, including intake, engagement, assessment, service plan, development, referral, advocacy, counseling, exit summaries, follow up.
- Manage a caseload for a diverse client population.
- Monitor and document client progress toward service plan goals.
- Document all interactions with, or on behalf of clients.
- Coordinate client services with other social services, mental health, medical, employment, educational, childcare, and other providers.
- Conduct regular case conferences with clients and service providers as required.
- Report to, and meet with, supervisor on a weekly basis.
- Conduct home visits and field work, as required.
- Perform additional duties as assigned.
SCHOOL SOCIAL WORKER (Intern)
North Shore Academy Upper School
Beverly, MA
09.2019 - 05.2020
- Maintain case history records and prepare reports.
- Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.
- Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services.
- Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.
- Lead group counseling sessions that provide support in such areas as grief, stress, or chemical dependency.
- Participating in special education assessment meetings as well as individual Educational Planning Meetings.
- Assisting in developing positive behavioral intervention strategies.
- Providing direct support to staff.
- Developing intervention strategies to increase academic success.
- Working with parents to facilitate their support in their children's school adjustment.
TEACHER AIDE
Melrose High School
Melrose, MA
11.2018 - 06.2019
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Enforce administration policies and rules governing students.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
- Observe students' performance, and record relevant data to assess progress.
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
- Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.
STRESS LINE COUNSELOR
Parents Helping Parents
Watertown, MA
09.2018 - 01.2019
- Offer emotional support to parents with problems relating to their children.
- Guide clients in the development of skills or strategies for dealing with their problems.
- Refer patients, clients, or family members to community resources or to specialists as necessary.
- Counsel family members to assist them in understanding, dealing with, or supporting clients or patients.
ADMINISTRATIVE ASSISTANT
New Liberty Innovation School
Salem, MA
09.2017 - 06.2018
- Enforce discipline and attendance rules.
- Participate in special education-related activities such as attending meetings and providing support to special educators throughout the district.
- Assist in inputting of daily attendance.
- Make calls home when students are absent.
- Assist with clerical work such as photocopying, creating newsletters to mail home and signs to hang up, answering phones, taking messages, and checking voicemails.
CHIROPRACTIC ASSISTANT
Bay State Family Chiropractic
Melrose, MA
10.2016 - 08.2017
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to examination rooms and prepare them for the physician.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Schedule appointments for patients.
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
Education
Master of Social Work -
Regis College
Weston, MA12-2025
Bachelor of Social Work -
SALEM STATE UNIVERSITY
Salem, MA05.2020
Skills
- Outreach & patient engagement
- Staff coaching and supervision
- Quality assurance & documentation review
- Performance monitoring & reporting
- Medicaid-adjacent populations
- Compliance with healthcare regulations
- Process improvement
- Healthcare software & CRM systems
- Trauma-informed communication
Awards & Honors
• Summa Cum Laude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Extracurricular Activities
• Alpha Phi Alpha (ΑΦΑ)
• Phi Kappa Phi (ΦΚΦ)
Timeline
Clinical Behavioral Care Manager (Intern)
C3HealthcareRX MindHealthy
05.2025 - Current
HS/PRS Family Reunification Supervisor
Bethany Christian Services
09.2022 - Current
HS/PRS Case Manager
Lutheran Immigration and Refugee Service
07.2021 - 09.2022
CASE MANAGER
Bronxworks
08.2020 - 11.2020
SCHOOL SOCIAL WORKER (Intern)
North Shore Academy Upper School
09.2019 - 05.2020
TEACHER AIDE
Melrose High School
11.2018 - 06.2019
STRESS LINE COUNSELOR
Parents Helping Parents
09.2018 - 01.2019
ADMINISTRATIVE ASSISTANT
New Liberty Innovation School
09.2017 - 06.2018
CHIROPRACTIC ASSISTANT
Bay State Family Chiropractic
10.2016 - 08.2017
Master of Social Work -
Regis College
Bachelor of Social Work -
SALEM STATE UNIVERSITY