Genesis Govea
Houston,TX
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Quick to learn anything presented to me and able adjust to any circumstance.
Overview
6
6
years of professional experience
Work History
Clerk
West Gulf Maritime Association
01.2022 - Current
- Create certainty with importing and exporting waterway shipments to the appropriate locations.
- Ensure all consumers were satisfied with their products and build rapport
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Compiled and analyzed data to produce reports.
Guest Advocate
Target
04.2020 - 08.2021
- Handled all online shipment orders and ensure they were distributed correctly.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Sales Associate
Footlocker Retail
02.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Business Marketing
University of Texas At San Antonio
San Antonio, TXSkills
- Logistics
- Marketing
- Data Entry
- Salesforce
- Maintaining Confidentiality
- Compiling Statistics
- Spreadsheet Management
- Product and Service Sales
- Updating Client Data
- Customer Relationship Management
Timeline
Clerk
West Gulf Maritime Association
01.2022 - Current
Guest Advocate
Target
04.2020 - 08.2021
Sales Associate
Footlocker Retail
02.2018 - 05.2020
No Degree - Business Marketing
University of Texas At San Antonio
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