Genesis Guanipa
Katy,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Texas Petroleum Group, LLC
Katy, TX
08.2022 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Shift Manager
HAZA Group, LLC
Katy, TX
08.2021 - 08.2022
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with food safety regulations and quality standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Set up and adjusted machines and equipment to produce pre-determined results.
Education
Certificate - Emergency Medicine
The University of Zulia
Maracaibo, Venezuela 07-2017
Skills
- Stock management
- Store Organization
- Customer Relations
- Records Management
- Operations Oversight
- Work Planning and Prioritization
- Staff Development
- Customer Service and Engagement
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Texas Food Handler License
- TABC Seller-Server Certification
Timeline
Assistant Store Manager
Texas Petroleum Group, LLC
08.2022 - Current
Shift Manager
HAZA Group, LLC
08.2021 - 08.2022
Certificate - Emergency Medicine
The University of Zulia
- Texas Food Handler License
- TABC Seller-Server Certification
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