Genesis Guerra
Crosby,TX
Summary
Results-oriented professional with expertise in customer service and team leadership. Demonstrated success in improving guest satisfaction through strategic problem-solving and efficient multitasking. Proficient in point-of-sale operations and staff training, creating a positive work environment that enhances performance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Server
Longhorn Steakhouse
Baytown, Texas
01.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Took customer orders accurately and promptly delivered meals.
- Managed table settings and maintained cleanliness throughout the shift.
- Collaborated with kitchen staff to ensure timely food preparation.
- Processed payments efficiently using point-of-sale systems.
- Assisted in training new servers on restaurant protocols and procedures.
- Handled customer inquiries and resolved issues effectively and politely.
- Recommended menu items based on customer preferences and dietary needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Shift Manager
James Avery
Baytown, Texas
07.2024 - 01.2025
- Verified accuracy of incoming inventory and processed all necessary documentation.
- Executed inventory orders as needed to maintain stock levels.
- Managed opening and closing procedures for store operations.
- Conducted cash counts at beginning, middle, and end of shifts to ensure accuracy.
- Ensured guest satisfaction by fostering a welcoming environment throughout their visit.
- Performed team member evaluations, identifying improvement areas and implementing training initiatives.
- Maintained quality control standards to enhance customer satisfaction.
- Developed and monitored budgets to achieve financial objectives.
Shift manager/scheduler
Chic-Fil-A
Crosby, Texas
07.2022 - 01.2025
- Monitored team performance and provided feedback to drive continuous improvement.
- Resolved conflicts by facilitating open dialogue, promoting a positive work environment.
- Implemented a reward system to recognize top performers, boosting morale and motivation.
- Served as liaison between upper management and team, communicating goals and expectations.
- Identified skill gaps and coordinated training sessions to enhance team capabilities.
- Led regular meetings to discuss progress updates, address challenges, and set project priorities.
- Created and maintained schedules for 35 employees, ensuring optimal coverage during peak periods.
- Utilized scheduling software to manage employee availability, time-off requests, and shift preferences.
Server/Key Manager
Texas Roadhouse
Baytown, Texas
01.2020 - 07.2022
- Organized and executed private events, ensuring exceptional service and customer satisfaction.
- Demonstrated strong multitasking skills by managing eight or more tables during peak hours.
- Collaborated with kitchen staff for timely food delivery to customers.
- Provided menu recommendations based on customer preferences and dietary restrictions.
- Handled cash transactions accurately using POS system while balancing cash drawer at shift end.
- Resolved customer complaints professionally to ensure positive dining experiences.
- Assisted in training new servers on restaurant policies and best practices for customer service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Collaborated with team members to resolve scheduling conflicts effectively.
- Reviewed schedules regularly to identify opportunities for improvement in workflows.
Receptionist
Quality Framing by Gus
Crosby, Texas
01.2018 - 10.2020
- Greeted and welcomed visitors, ensuring a positive first impression of company.
- Managed high volume of incoming calls, efficiently routing to appropriate departments.
- Scheduled appointments and maintained calendars for multiple executives, optimizing time management.
- Maintained organized front desk area, overseeing visitor sign-in and badge distribution.
- Responded promptly to inquiries from clients and employees, providing accurate information or referrals.
- Handled sensitive documents with confidentiality, adhering strictly to privacy policies.
- Monitored office supplies inventory, placing orders as necessary to maintain stock levels.
- Assisted with administrative tasks including filing, photocopying, and preparing correspondence.
Host/server/bartender
Outback Steakhouse
Baytown, Texas
12.2016 - 08.2020
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 8 or more tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Education
High School Diploma -
Crosby High School
Crosby, TX05-2019
Skills
- Customer service expertise
- Point-of-sale operation
- Menu knowledge
- Inventory management
- Event coordination
- Team leadership
- Staff training
- Problem solving
- Multitasking efficiency
- Time management skills
- Quality control measures
- Shift management
- Appointment scheduling
- Document management skills
- Inventory control techniques
- Attention to detail
- Relationship building skills
- Multi-line phone operation
- Typing proficiency
- File management skills
- Conflict resolution strategies
- Performance evaluation methods
- Guest satisfaction focus
- Sales techniques knowledge
- Operations management skills
- Risk management strategies
Languages
English
Professional
Timeline
Server
Longhorn Steakhouse
01.2025 - Current
Shift Manager
James Avery
07.2024 - 01.2025
Shift manager/scheduler
Chic-Fil-A
07.2022 - 01.2025
Server/Key Manager
Texas Roadhouse
01.2020 - 07.2022
Receptionist
Quality Framing by Gus
01.2018 - 10.2020
Host/server/bartender
Outback Steakhouse
12.2016 - 08.2020
High School Diploma -
Crosby High School