Genesis Guillen
Kissimmee
Summary
Focused Insurance Coordinator with 2 years' background in coordinating and processing insurance payments, facilitating billing and managing patient accounts. Proficient in liaising with patients, staff and insurance providers to maintain accounts and achieve optimal results.
Overview
7
7
years of professional experience
Work History
Office Clerk
New life ABA Group Inc
Miami
01.2025 - Current
- Answered phone calls in a professional manner and transferred calls accordingly.
- Maintained accurate inventory records of office supplies and equipment.
- Scheduled meetings and appointments.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Processed prior authorization requests in accordance with departmental guidelines.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Maintained accurate records of client intakes in electronic database system.
- Assisted in developing policies and procedures related to intake processes.
- Reviewed and updated provider enrollment applications to ensure accuracy and completeness of information.
Insurance Coordinator
My OB/GYN Specialists
Miami
11.2020 - Current
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Complied with insurance regulations dictated by local, state and federal agencies.
- Informed patients of claims status after filing insurance claims.
- Validated insurance and advised patients of benefits and coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with fellow team members to manage large volume of claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Handled modification and updating of policies.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Precisely calculated refunds, premiums and adjustments.
- Assisted new policyholders with processing claims.
- Handled billing related activities focused on medical specialties.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
Dog Daycare Attendant
Doggies Gone Wild
Miami
04.2018 - 11.2019
- Cared for pets during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Maintained clean and orderly play yards, kennels and cages.
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Walked and exercised dogs during owner absences.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Followed precise feeding instructions and schedules for animals under care.
- Assessed animals for injury and illness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Prepared food to meet needs of animals under care with appropriate meals.
- Delivered excellent service to pet owners to drive repeat business.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Scheduled grooming and veterinary appointments for animals.
- Screened individuals interested in adopting pets.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2017
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Policy Modifications and Updates
- New Policies Processing
- Service Referrals
- Information Verification
- Coverage Determination
- Eligibility Determination
- Customer Service
- Data Entry
- Teamwork and Collaboration
- Problem-Solving
- Verbal and Written Communication
- Insurance Claims Processing
- Account Management
- Medical Terminology Proficiency
- CPT Coding
- Medical Billing Proficiency
- Attention to Detail
- Organizing and Prioritizing Work
- Active Listening
- Document Control
- Proofreading and Editing
- Financial Transactions
- Appointment Scheduling
- Microsoft Office
- Time Management
- Decision Making
- Strategic Thinking Skills
Languages
Education and Training
true,other,other
Timeline
Office Clerk
New life ABA Group Inc
01.2025 - Current
Insurance Coordinator
My OB/GYN Specialists
11.2020 - Current
Dog Daycare Attendant
Doggies Gone Wild
04.2018 - 11.2019
High School Diploma -
John A. Ferguson Senior High School
Associate of Arts -
Miami Dade College