Genesis Guzman
Honolulu ,HI
Summary
Skilled at working independently under tight deadlines. Effective at maximizing customer service opportunities while exceeding individual performance goals. Strong communication skills will serve as an advantage for this position. Along with organizational abilities, computer knowledge, and business intelligence.
Overview
14
14
years of professional experience
Work History
Booking Assistant Administrator
Haku Collective
11.2022 - Current
- Handle Artist/band booking inquiries via email and phone.
- Being one of the main point of contact for the client in the run up to their event or party.
- Work with artists to schedule concerts, tours, and in-person appearances, and to negotiate fees and contracts for those bookings.
- Managed numerous headlining shows and concerts for Artists and Bands
Mortgage Loan Registration Specialist
Plaza Home Mortgage
08.2020 - 06.2021
- Reviewed loan applications to verify that all data was complete and met standards
- Maintained high-quality service and supported accuracy, reviewing loan submissions to validate compliance with loan policies, laws, and regulations
- Maintained strict confidentiality of bank records and client information
- Carried out duties related to the processing and/or closing of loans
- Assigned over 50-90 files throughout the company's four different locations
- Verified completeness, accuracy and integrity of loan agreements
- Made adjustments and corrections to fee amounts in the event of a change of circumstance
- Worked with underwriters in reviewing loans application in the initial qualification process.
- Checked loan documents for accuracy prior to closing.
Sales Associate
AT&T
09.2018 - 04.2019
- Helped customers navigate store, complete sales and process returns
- Developed customer base by delivering consistent customer service
- Worked independently but within a team environment
- Processed credit card payments and accurately handled cash
- Superior product knowledge
- Resolved customer concerns using strong communication and conflict management skills
- Introducing promotions and opportunities to customers
- Adapted to changing priorities and unexpected situations
- Cross-selling products and upselling to increase purchase amounts.
Biller Assistant
Kia
12.2009 - 01.2011
- Issued invoices and bills to customers via mail and e-mail
- Reconciled clients' contracts by helping billing manager process detailed invoices
- Post billing and income totals to accounts receivables
- Process manufacture's rebate, employee commissions, and customer receivables
- Responsible for billing statewide company deals and contracts
- Met billing deadlines while keeping composed under pressure
- Resolved discrepancies in accounting records.
Education
Diploma -
KAMEHAMEHA SCHOOLS - KAPALAMA
Honolulu, Hawaii05.2003
Early Childhood Education -
HONOLULU COMMUNITY COLLEGE
HONOLULU, HISkills
- Microsoft Word and Office Skills
- Multitasking
- Customer relations
- Self-Sufficient
- Bookkeeping
- Business Administration
- Appointment Coordination
Timeline
Booking Assistant Administrator
Haku Collective
11.2022 - Current
Mortgage Loan Registration Specialist
Plaza Home Mortgage
08.2020 - 06.2021
Sales Associate
AT&T
09.2018 - 04.2019
Biller Assistant
Kia
12.2009 - 01.2011
Diploma -
KAMEHAMEHA SCHOOLS - KAPALAMA
Early Childhood Education -
HONOLULU COMMUNITY COLLEGE
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