Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Genesis Guzman

Heber City,UT

Summary

Anchorage, Alaska native with strong work ethic and adaptability, seeking full-time position or 30-40 hours per week. Motivated, dependable individual eager to contribute to team and achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Oasis Massage
02.2024 - 07.2024
  • Appointment Scheduling & Management: Managed appointment calendars, optimizing scheduling to maximize efficiency and client satisfaction.
  • Client Relations & Customer Service: Cultivated positive client relationships through excellent service, addressing inquiries and ensuring a welcoming environment.
  • Payment Processing: Accurately processed payments, managed cash handling, and verified daily transactions.
  • Record Keeping & Data Entry: Maintained accurate client records and entered data efficiently, ensuring data was accurate
  • Multi-Line Phone System Operation: Operated a multi-line phone system with proficiency, directing calls and taking messages accurately.
  • Visitor Management & Check-In: Managed visitor check-in procedures, ensuring protocols were followed and visitors were greeted warmly.
  • Inventory Management of Office Supplies: Managed office supply levels, ensuring adequate stock was consistently available to meet operational needs.

Key Holder/Sales Associate

Bath and Bath Works
10.2022 - 01.2023
  • Customer Engagement: Enhanced customer satisfaction by providing personalized recommendations and addressing inquiries, resulting in repeat business and positive feedback.
  • Product Knowledge: Maintained expert-level knowledge of all products, including ingredients, benefits, and seasonal offerings, to effectively assist customers in making informed purchasing decisions.
  • Sales and Promotion: Consistently exceeded sales targets by utilizing effective sales techniques, promoting current offers, and upselling related products.
  • Stocking and Managing Inventory: Proactively managed stock by efficiently restocking shelves and organizing products, ensuring both optimal inventory levels and product availability.
  • Processing Transactions: Accurately and efficiently processed customer transactions using POS systems, handling cash, credit, and loyalty programs, while maintaining a balanced cash drawer.
  • Store Maintenance: Contributed to a clean and organized store environment by performing regular cleaning tasks, arranging displays, and ensuring adherence to visual merchandising standards.
  • Team Collaboration: Collaborated effectively with team members to achieve store goals, provide support during peak hours, and create a positive and productive work environment.

Sales Associate

Hyde Fur and Shearling
05.2022 - 07.2022
  • Client Consultation: Advised clients on fur and shearling selection, care, and styling.
  • Sales Performance: Achieved sales goals through product expertise.
  • Visual Presentation: Maintained appealing visual displays.
  • Operational Assistance: Supported daily store operations.

Education

High school diploma -

Wasatch High School
Heber City, UT

Skills

  • Training & development

  • Customer service

  • Effective communication

  • Time management

  • Negotiation

  • Retail sales

  • Cash handling

  • Data entry

  • Appointment scheduling

  • Office organization

  • File organization

  • Reception management

Certification

  • CPR Certification
  • BLS Certification
  • CNA
  • Driver's License
  • State Tested Nursing Assistant
  • ACLS Certification
  • AED Certification
  • First Aid Certification
  • CNA II

Languages

Spanish - Intermediate
Bilingual - Expert
English

Timeline

Front Desk Receptionist

Oasis Massage
02.2024 - 07.2024

Key Holder/Sales Associate

Bath and Bath Works
10.2022 - 01.2023

Sales Associate

Hyde Fur and Shearling
05.2022 - 07.2022

High school diploma -

Wasatch High School

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