Genesis Henson

• Resolved customer inquiries efficiently through active listening and problem-solving techniques.
• Managed high-volume call traffic while maintaining exceptional service quality standards.
• Collaborated with cross-functional teams to improve customer satisfaction and streamline processes.
• Utilized CRM software to track interactions and ensure accurate record-keeping for follow-ups.
• Escalated complex issues to appropriate departments, ensuring timely resolution for customers.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call operations, ensuring timely and accurate responses to customer needs.
• Collaborated with team members to streamline processes, enhancing overall service efficiency.
• Trained new staff on customer service protocols and best practices for optimal performance.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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• Coordinated delivery schedules, optimizing routes for increased efficiency and timely arrival.
• Assisted in inventory management, ensuring accurate stock levels and organized storage practices.
• Streamlined package sorting processes, improving overall workflow and reducing delays in deliveries.
• Assisted in loading and unloading trucks, ensuring safe transportation of goods.
• Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balance throughout shifts.
• Assisted customers with inquiries and resolved issues promptly.
• Collaborated with team members to enhance overall service quality.
• Monitored inventory levels and communicated restocking needs effectively.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Participated in regular inventory counts, ensuring accuracy in store stock levels.

• Processed passport applications ensuring compliance with federal regulations and guidelines.
• Reviewed documentation for accuracy, identifying and resolving discrepancies efficiently.
• Trained new team members on application procedures and customer service standards.
• Implemented improvements to workflow processes, enhancing overall efficiency in application processing.
• Collaborated with law enforcement agencies to verify applicant identities and backgrounds.
• Provided clear instructions for obtaining required documents, saving both time and resources for applicants during the application process.

• Prepared and served nutritious meals in compliance with dietary guidelines.
• Ensured food safety standards were consistently met during meal preparation and service.
• Collaborated with team members to streamline meal service operations, enhancing efficiency.
• Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
• Inspected meals served for conformance to prescribed diets, palatability and appearance.

• Assisted pharmacists in preparing and dispensing medications accurately.
• Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
• Processed prescription orders using pharmacy management software efficiently.
• Educated patients on medication usage and potential side effects clearly.
• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
• Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.

• Provided exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
• Assisted in merchandising products, ensuring appealing displays to drive sales and promote brand visibility.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.

• Led cashier team in delivering exceptional customer service and maintaining store standards.
• Trained and mentored new cashiers on operational procedures and point-of-sale systems.
• Oversaw daily cash handling processes, ensuring accuracy and compliance with company policies.
• Implemented workflow improvements that enhanced transaction efficiency and reduced wait times.
• Monitored inventory levels at the register, coordinating with management for timely restocking.
• Collaborated with management in developing strategies to increase sales through promotions and upselling techniques.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.