Genesis Holt
Mcdonough,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative Social Media Marketing Consultant with a copywriting background and an understanding of online analytics. Promoting an exceptional skill set coupled with a dedicated work ethic.
Overview
15
15
years of professional experience
Work History
New Business Analyst
Metlife
03.2024 - Current
- Improved client satisfaction by conducting thorough research and providing actionable insights for business growth.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Contributed to improved client satisfaction by providing timely and accurate information on the status of settlements.
LTD Claim Specialist Trainee
Metlife
11.2022 - 03.2024
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Streamlined the claims process by developing standardized document templates, improving overall efficiency and consistency.
Customer Care Advocate
Metlife
10.2021 - 11.2022
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Maintained high levels of customer retention with proactive outreach initiatives.
Personal Banker
Wells Fargo
04.2018 - 11.2019
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Human Resources Specialist
The Home Depot Inc
02.2017 - 03.2018
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
Client Engagement Specialist
Systems Maintenance Services
01.2016 - 01.2017
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded market reach by conducting research on industry trends and creating targeted sales strategies.
- Streamlined communication processes to improve information flow between internal teams and clients.
Customer Relationship Manager
Bank Of America
04.2009 - 06.2015
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Streamlined communication between departments for better understanding of customer needs and quicker problem resolution.
Education
Bachelor of Science - Psychology
Argosy University
Orange, CA01.2019
Skills
- Requirements Gathering
- Design thinking
- Microsoft Excel
- Machine Learning
- Email campaigns
- Video Editing
- Audience Engagement
- Social media content campaigns
- Team building
- Documentation
- Customer Service
- Creativity and Innovation
Timeline
New Business Analyst
Metlife
03.2024 - Current
LTD Claim Specialist Trainee
Metlife
11.2022 - 03.2024
Customer Care Advocate
Metlife
10.2021 - 11.2022
Personal Banker
Wells Fargo
04.2018 - 11.2019
Human Resources Specialist
The Home Depot Inc
02.2017 - 03.2018
Client Engagement Specialist
Systems Maintenance Services
01.2016 - 01.2017
Customer Relationship Manager
Bank Of America
04.2009 - 06.2015
Bachelor of Science - Psychology
Argosy University
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