Genesis Hopkins
Sacramento,CA
Summary
Customer service expert with extensive experience at The Healthy Spot, specializing in cash handling and customer loyalty development. Proven track record of exceeding expectations and resolving issues efficiently, contributing to improved team operations and customer satisfaction. Recognized for reliability and strong interpersonal skills, maintaining professionalism and cleanliness in all environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ground Operations Coordinator
Allegiant
Stockton, CA
06.2025 - Current
- Coordinated daily operations and workflow among various departments.
- Communicated updates and information across teams to ensure alignment.
- Prepared reports on project statuses and operational metrics for review.
- Coordinated daily operations activities and assigned tasks to staff members.
Customer Service Cashier
The Healthy Spot
05.2023 - 08.2024
- Prepared and served various healthy food and drink items to customer specifications in fast-paced environments.
- Prepared on the go quick grab healthy juices, donuts and other snacks.
- Created professional and eye catching presentations of healthy snacks.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Collaborated with team members to maintain smooth operations during peak hours.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Kiddy Land Attendant
Dell Oso Farms
10.2022 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor of Science - Exercise Science
California State University, Sacramento
Sacramento, CA05-2028
High School Diploma -
Aspire Langston Hughes Academy
Stockton, CA05-2024
Skills
- Customer Service
- Patience and composure
- Cash Handling
- Problem-Solving
- Calm Demeanor
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cost reduction strategies
Certification
Food handlers certification
ServSafe Alcohol certification
CPR Certification
Community Health Worker
Skills
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
Timeline
Ground Operations Coordinator
Allegiant
06.2025 - Current
Customer Service Cashier
The Healthy Spot
05.2023 - 08.2024
Kiddy Land Attendant
Dell Oso Farms
10.2022 - 11.2022
Bachelor of Science - Exercise Science
California State University, Sacramento
High School Diploma -
Aspire Langston Hughes Academy
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