Summary
Overview
Work History
Education
Skills
References
Timeline
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GENESIS I RAMIREZ

SEBRING,FL

Summary

Adept at enhancing office efficiencies and patient satisfaction, my tenure at AdventHealth honed my skills in patient registration and insurance verification, alongside mastering requisition processing and organization. Leveraging a blend of technical proficiency and exceptional communication, I consistently improved operational workflows and customer service standards.

Overview

25
25
years of professional experience

Work History

Secretary

Ramtec Corp
11.2017 - Current
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Performed data entry into computer systems; ensured accuracy of all entered information.

Optician

Eye Specialists of Mid-Florida
Sebring, FL
01.2021 - 06.2023
  • Assisted patients with selecting frames and lenses that best suited their needs.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Calculated measurements for eyewear using optical measuring devices.
  • Adjusted eyewear for proper fit and comfort level.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Maintained accurate records of all transactions in computer system.
  • Repaired broken frames using specialty tools and equipment.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.

Patient Registration Specialist

AdventHealth
SEBRING, FL
06.2017 - 11.2020
  • Greet patients, check in, check out, answer multiple phone lines, take messages for nurses and doctors.
  • Register patients, verify insurances, collect copay, and set referral to other doctors.
  • Schedule an appointment for testing at the hospital.
  • End-of-day reports.
  • Ensured all forms were completed accurately, including insurance information and other demographic data.
  • Processed payments received from patients, reconciling receipts with daily deposits.
  • Verified insurance benefits prior to patient visits to maximize reimbursement potential.
  • Assisted in training new Patient Registration Specialists on various duties related to the job role.

Optometry Technician/Apprentice Optician

Dr. Stern
Miami, FL
05.2000 - 03.2017
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Operated advanced ophthalmic equipment such as retinoscopes and lensometers to measure the refractive power of eyes.
  • Provided patient education on contact lens care, proper usage, insertion, and removal of contact lenses.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Ordered contact lenses per physician's prescription instructions.
  • Managed inventory levels of optical supplies such as frames, lenses, and contact lenses.
  • Answered phone calls from patients with inquiries related to their appointments or medications prescribed by optometrists and ophthalmologists.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information at all times.
  • Cleaned examination rooms between patients for safety purposes.
  • Sterilized ophthalmic instruments after each use according to established protocols.
  • Instructed patients on how to properly insert and remove soft contact lenses.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Utilized electronic health record systems for accurate and efficient patient data management.

Education

High school or equivalent -

BERSHIRE HIGH SCHOOL
MIAMI, FL

Skills

  • Phone reception
  • Requisition processing
  • Letter writing
  • Office correspondence
  • Developing presentations
  • Organization

References

References upon request

Timeline

Optician

Eye Specialists of Mid-Florida
01.2021 - 06.2023

Secretary

Ramtec Corp
11.2017 - Current

Patient Registration Specialist

AdventHealth
06.2017 - 11.2020

Optometry Technician/Apprentice Optician

Dr. Stern
05.2000 - 03.2017

High school or equivalent -

BERSHIRE HIGH SCHOOL

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