Genesis Isom
Laveen,AZ
Summary
Proactive professional with experience in customer service and educational settings. Known for strong conflict resolution and time management skills, effectively addressing student concerns and fostering collaboration among team members to enhance overall service quality.
Overview
3
3
years of professional experience
Work History
Intructional Assistant
Tolleson Union High School District
Tolleson
08.2025 - Current
- Communicated effectively with students, teachers, and parents regarding student needs.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Managed student complaints and resolved issues in a timely manner.
Cashier
City of Phoenix Parks and Recreation
Phoenix
05.2024 - 08.2024
- Processed cash and card transactions for park visitors
- Collaborated with team to enhance customer service
- Provided information about park events and activities
- Delivered high level of customer service to patrons using active listening and engagement skills.
Receptionist
Jackson State University
Jackson
10.2022 - 04.2023
- Greeted visitors and students with a friendly and professional demeanor.
- Managed incoming calls, directing them to the appropriate departments efficiently.
- Maintained accurate records of visitor logs and office communications daily.
- Greeted visitors and provided them with assistance.
Education
Bachelor of Science -
Jackson State University
Jackson, Mississippi, MS12-2026
High School Diploma -
Sierra Linda High School
Phoenix, AZ05-2022
Skills
- Effective communication
- Customer service
- Behavior management
- Conflict resolution
- Time management
- Team collaboration
- Active listening
- Problem solving
Languages
Chinese (Mandarin)
Elementary
Timeline
Intructional Assistant
Tolleson Union High School District
08.2025 - Current
Cashier
City of Phoenix Parks and Recreation
05.2024 - 08.2024
Receptionist
Jackson State University
10.2022 - 04.2023
Bachelor of Science -
Jackson State University
High School Diploma -
Sierra Linda High School