Genesis Johnson
Indianapolis,IN
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Meanwhile, continuously being a committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. All while working toward a promising career in healthcare.
Overview
7
7
years of professional experience
Work History
Patient Account & Care Representative
COMPASS NURSING
Indianapolis, IN
08.2022 - 09.2024
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Reviewed patient accounts for accuracy and completeness, identifying discrepancies and resolving issues.
- Processed insurance payments and refunds, updating account information as needed.
- Trained new representatives on company policies and accounting systems to keep team operations productive and efficient.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Phlebotomy Technician Extern
LABCORP
Indianapolis, IN
06.2022 - 08.2022
- Followed established protocols for specimen processing, storage, labeling and disposal.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Maintained accurate records of patient information, test requisitions and specimen tracking.
Recertification Specialist
INDIANA UTILITY ASSISTANCE -JOHN BONNER
Indianapolis, IN
10.2020 - 05.2022
- Investigated discrepancies found in review of all applicant files.
- Reviewed recertification applications to ensure compliance with relevant regulations and policies.
- Verified accuracy and completeness of submitted recertification documents prior to processing.
- Responded promptly to inquiries from applicants about their status in the recertification process.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Manager
TACO BELL
Indianapolis, IN
12.2019 - 08.2020
- Maintained up-to-date records of employee attendance, payroll information, vacation requests. Alongside creating team schedules.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Order Selector
WALMART DISTRIBUTION
Indianapolis, IN
03.2019 - 11.2019
- Followed established procedures regarding hazardous materials handling and packaging requirements.
- Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
- Inspected product for damages or defects before placing them into containers.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Cook
MAIN EVENT
Indianapolis, IN
07.2018 - 01.2019
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Resolved customer complaints regarding food quality or services provided.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Cashier
Chuck E Cheese
Indianapolis, IN
11.2017 - 04.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Certified PCT - NHA -
STEPFUL
Online CourseWork06-2025
Certified Phlebotomist - NHA -
Indiana School of Phlebotomy
Indianapolis,IN08-2022
High School Diploma -
Lawrence Central High School
Indianapolis, IN06-2020
Skills
- Patient care
- Medical record management
- Customer service
- Data entry accuracy
- Attention to detail
- Team collaboration
- Time management
- Kitchen sanitation management
- Ingredient knowledge
Timeline
Patient Account & Care Representative
COMPASS NURSING
08.2022 - 09.2024
Phlebotomy Technician Extern
LABCORP
06.2022 - 08.2022
Recertification Specialist
INDIANA UTILITY ASSISTANCE -JOHN BONNER
10.2020 - 05.2022
Manager
TACO BELL
12.2019 - 08.2020
Order Selector
WALMART DISTRIBUTION
03.2019 - 11.2019
Cook
MAIN EVENT
07.2018 - 01.2019
Cashier
Chuck E Cheese
11.2017 - 04.2018
Certified PCT - NHA -
STEPFUL
Certified Phlebotomist - NHA -
Indiana School of Phlebotomy
High School Diploma -
Lawrence Central High School
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