Genesis Leon
El Monte,CA
Summary
Driven Customer Service Consultant with significant experience in managing customer requests and inquiries. Demonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Always seeking to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Lead Consultant
FedEx Office
Pasadena, CA
02.2022 - 06.2024
- Consulted with clients on various printing services available
- Assisted clients in understanding different shipment products and services offered
- Provided support to customers using self-service printing and computer rental stations
- Processed shipments by properly packing loose items and accepting pre-metered shipments
- Managed production flow to ensure timely and quality management of print orders
- Effectively communicated and cooperated with coworkers and drivers on various job tasks
- Stayed informed of new policies and store procedures, ensuring their proper implementation
- Maintained cleanliness, stocked inventory, and ensured proper functioning of all machines and printers
Cash Office Assistant
JC Penney OpCo, LLC
Arcadia, California
07.2019 - 01.2022
- Carried out opening procedures
- Managed logging of all change tills before store opening
- Conducted safe to bank transfers
- Recorded and carefully investigated any discrepancies
- Printed, filed and stored cash room reports
- Sent reports to the store manager and loss prevention
- Handled a variety of transactions such as returns, payments, in-store and online purchases, as well as order pick-ups
- Received and checked in order shipments, performed audits, and updated shipment reports including cancellations and shortages
Customer Service Associate
Kohl's Corporation
Monrovia, CA
09.2018 - 05.2019
- Processed store returns, order pick-up, payments and purchases
- Processed Amazon returns
- Fulfilled same day and ship from store orders
- Received and stocked new product for sales
- Enhanced visual displays during a sales promotion
- Conducted audits on product pricing labels
Fine Jewelry Consultant
Sears Holdings Corporation
Pasadena, CA
09.2016 - 04.2017
- Ensured customer satisfaction and shopping experience
- Maintained neat and organized registers and jewelry storage
- Utilized knowledge of jewelry products to effectively assist clients with their specific requirements.
- Organized and consistently updated jewelry product inventory and sale signage
- Submitted jewelry repairs and consistently provided timely updates to clients
- Processed customer layaway purchases and managed payments
Education
Bachelor of Arts - Anthropology
California State University - Los Angeles
Los Angeles, CA05.2019
High School Diploma -
Monrovia High School
Monrovia, CA06.2014
Skills
- Organized
- Time management
- Team oriented
- Adaptability
- Multitasking
- Bilingual in English and Spanish
Timeline
Lead Consultant
FedEx Office
02.2022 - 06.2024
Cash Office Assistant
JC Penney OpCo, LLC
07.2019 - 01.2022
Customer Service Associate
Kohl's Corporation
09.2018 - 05.2019
Fine Jewelry Consultant
Sears Holdings Corporation
09.2016 - 04.2017
Bachelor of Arts - Anthropology
California State University - Los Angeles
High School Diploma -
Monrovia High School
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