Genesis Leon
El Monte,CA
Summary
Customer focused professional with extensive experience in handling multifaceted requests and inquiries. Proven ability to problem solve while building rapport with a diverse clientele and ensuring high levels of customer satisfaction. Committed to contributing to a collaborative team environment while supporting organizational goals.
Overview
8
8
years of professional experience
Work History
Lead Consultant
FedEx Office
02.2022 - 06.2024
- Consulted with clients on various printing and shipping services available.
- Managed production flow to ensure timely and quality management of printing and scanning requests.
- Provided support to customers using self-service printing and computer rental stations.
- Processed shipments by properly packing loose items and accepting pre-metered shipments.
- Effectively communicated and cooperated with coworkers and drivers on various job tasks.
- Stayed informed of new policies and store procedures while ensuring their proper implementation.
- Processed and received supply shipments for the store.
Cash Office Associate
JC Penney OpCo, LLC
07.2019 - 01.2022
- Managed logging of all change tills before store opening.
- Conducted safe to bank transfers.
- Recorded and carefully investigated any discrepancies.
- Printed, filed and stored cash room reports.
- Handled a variety of transactions such as returns, payments, in-store and online purchases.
- Processed and fulfilled online orders for pick up and shipping.
- Received and checked in order shipments, performed audits, and updated shipment reports including cancellations and shortages.
Customer Service Associate
Kohl's Corporation
09.2018 - 05.2019
- Processed store returns, order pick-up, payments and purchases.
- Processed Amazon returns.
- Fulfilled same day and ship from store orders.
- Received and stocked new product for sales.
- Enhanced visual displays during a sales promotion.
- Conducted audits on product pricing labels.
Fine Jewelry Consultant
Sears Holdings Corporation
09.2016 - 04.2017
- Ensured customer satisfaction and shopping experience.
- Maintained neat and organized registers and jewelry storage.
- Utilized knowledge of jewelry products to effectively assist clients with their specific requirements.
- Organized and consistently updated jewelry product inventory and sale signage.
- Submitted jewelry repairs and consistently provided timely updates to clients.
- Processed customer layaway purchases and managed payments.
Education
Bachelor of Arts - Anthropology
California State University Los Angeles
Los Angeles, CA05.2019
High School Diploma -
Monrovia High School
Monrovia, CA06.2014
Skills
- Collaborative
- Proficient time management
- Detail-oriented
- Adaptability
- Effective multitasking
- Effective communication
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Consultant
FedEx Office
02.2022 - 06.2024
Cash Office Associate
JC Penney OpCo, LLC
07.2019 - 01.2022
Customer Service Associate
Kohl's Corporation
09.2018 - 05.2019
Fine Jewelry Consultant
Sears Holdings Corporation
09.2016 - 04.2017
Bachelor of Arts - Anthropology
California State University Los Angeles
High School Diploma -
Monrovia High School