Genesis Leonardo Taveras
Tampa,FL
Summary
I am an experienced customer service and sales representative. In my 3 years work experience I have learned and applied that good service drives sales and that the customer is always the priority.
I am looking for employment with an organization that can make use of my many skills while offering competitive pay and growth opportunities.
Overview
3
3
years of professional experience
Work History
ISSA Certified Personal Trainer
Crunch Fitness Gym
05.2023 - Current
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Promoted safe and inclusive environment for club clients and members.
- Utilized effective record-keeping system for tracking customer information.
Cashier
El Vecino Meat Market
08.2020 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Front Desk Receptionist
Planet Fitness Gym
08.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected cash and credit/debit payments, processed transactions and updated relevant records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
El Carmen, La Torre
Dominican Republic06.2019
Skills
- Client Engagement
- Active Listening
- Brand Representation
- Strong Analytical and Problem-Solving Skills
- Filing
- Understanding Customer Needs
- Social Perceptiveness
- Sales and Upselling
- Issue and Complaint Resolution
Languages
Spanish
Native or Bilingual
Timeline
ISSA Certified Personal Trainer
Crunch Fitness Gym
05.2023 - Current
Front Desk Receptionist
Planet Fitness Gym
08.2022 - 05.2023
Cashier
El Vecino Meat Market
08.2020 - 06.2023
High School Diploma -
El Carmen, La Torre
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