Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genesis Macias

Brandon,FL

Summary

I am a customer-focused cashier team leader with a driven work ethic and a documented track record of excellent guest service. Friendly with strong interpersonal and communication skills to maintain loyal business. Offering excellent problem-solving skills to quickly address customer questions and concerns. A hardworking employee with customer service, multitasking, and time management skills. Dedicated to providing every customer with a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Latinos Supermarket
Brandon, FL
06.2022 - 10.2022
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Trained new cashiers on the proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with locating items within the store when requested.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Cashier Manager

Latinos Supermarket
Brandon, FL
05.2023 - 07.2023
  • Resolved customer complaints promptly while maintaining excellent customer service standards.
  • Processed payments by totaling purchases; processed checks, cash, credit cards, or automatic debits; issued change or receipts.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Greeted customers in a friendly and professional manner.
  • Answered customer inquiries regarding products, promotions, and pricing.
  • Verified prices of items using price look-up codes and scanners.
  • Operated POS systems efficiently by entering data accurately into registers.

Assistant Store Manager

Latinos Supermarket
Brandon, FL
08.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • In charge of opening the store every day, updating prices of the store's products, and placing them on the corresponding shelves.
  • Extensive knowledge in managing the Florida lottery and being able to receive merchandise in the store.

Education

High School Diploma -

Colegio Hispanoamericano
Ecuador
01-2021

Associate of Arts - Accounting

Valencia College
Orlando, FL

Skills

  • Customer Service
  • Team Leadership
  • POS System Operation
  • Cash Drawer Reconciliation
  • Store Opening and Closing
  • Cash Register Operation
  • Order Packaging
  • Ordering and Stocking

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Assistant Store Manager

Latinos Supermarket
08.2023 - Current

Cashier Manager

Latinos Supermarket
05.2023 - 07.2023

Cashier Team Lead

Latinos Supermarket
06.2022 - 10.2022

High School Diploma -

Colegio Hispanoamericano

Associate of Arts - Accounting

Valencia College

Similar Profiles

CREATE PROFILE
Genesis Macias