Genesis Martinez
Receptionist
Miami,FL
Summary
Receptionist with excellent communication and organization skills, knowledge of security, service and clerical requirements, excellent time management, personable and energetic, on-point communication.
Close-call with cliental and supportive team player.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Receptionist Manager
Hm Nail Salon
Miami , FL
2021.07 - Current
- Completed bi-weekly payroll for 13 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Education
High School Diploma -
Miami Senior High School
Miami, FL 2019.08 - 2022.06
Skills
Staff Management
Timeline
Receptionist Manager
Hm Nail Salon
2021.07 - Current
High School Diploma -
Miami Senior High School
2019.08 - 2022.06
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