Genesis Martinez
Los Angeles,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
10
10
years of professional experience
Work History
Store Administrator
Nordstrom
05.2023 - Current
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
Assistant Store Director
Saks OFF 5TH
11.2022 - 05.2023
- Supervised employees and different store departments.
- Answered questions about store policies and addressed customer concerns.
- Reported problems with employees, products or service to store manager.
- Responded to customer complaints and comments.
- Checked employee break times and schedule adherence.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
Service Experience Assistant Manager
Nordstrom
10.2021 - 11.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Developed customer loyalty programs to increase customer satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Interim Service Experience Department Manager
Nordstrom Rack
09.2022 - 10.2022
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Store Administrator
Nordstrom
05.2022 - 08.2022
- Assisted with hiring, training and mentoring new staff members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
YA & Kids World Assistant Dept. Manager
Nordstrom
10.2019 - 09.2021
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
Kid Shoes Sales Associate
Nordstrom
09.2013 - 10.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Managed efficient cash register operations.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Arts - Communications
Frostburg State University
Frostburg, MDSkills
- Delegating Tasks
- Customer Transactions
- Verbal and Written Communication
- Team Development
- Team Leadership
- Retail Merchandise Quality Standards
- Positive and Friendly
- Recruitment and Hiring
- Employee Development
- Schedule Coordination
Languages
Spanish
Native or Bilingual
Timeline
Store Administrator
Nordstrom
05.2023 - Current
Assistant Store Director
Saks OFF 5TH
11.2022 - 05.2023
Interim Service Experience Department Manager
Nordstrom Rack
09.2022 - 10.2022
Store Administrator
Nordstrom
05.2022 - 08.2022
Service Experience Assistant Manager
Nordstrom
10.2021 - 11.2022
YA & Kids World Assistant Dept. Manager
Nordstrom
10.2019 - 09.2021
Kid Shoes Sales Associate
Nordstrom
09.2013 - 10.2019
Bachelor of Arts - Communications
Frostburg State University
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