Resourceful associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate quality driven results.
Hi, I’m
Genesis Martinez
Pennsylvania
Summary
Overview
10
years of professional experience
Work History
Sharp Packaging Services
Packaging Associate
10.2022 - Current
Job overview
- Collaborated with team members to meet deadlines and ensure quality control standards were met.
- Consistently met or exceeded daily production quotas while maintaining focus on accuracy and quality control measures.
- Demonstrated adaptability by quickly learning new equipment operations or adapting to updated procedures as needed.
Grand Laguna Beach Condo Hotel
Sales & Reservation Manager
09.2013 - 02.2019
Job overview
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
- Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Assessed data analytics reports related to booking patterns in order to optimize staffing levels during peak seasons or periods of low demand accordingly.
- Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
Masterworks Studio Youth Ministry
Mission Trip Volunteer
07.2013 - 08.2013
Job overview
- Collaborated with fellow volunteers on diverse non-profit projects that collectively addressed various aspects of community needs.
- Facilitated spiritual growth by leading bible study sessions, prayer groups, and worship services for mission trip participants and community members alike.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided real-time interpretation services during ministry events, church services contributing to seamless communication between speakers and attendees.
Education
Universidad Dominicana O&MDominican Republic
Bachelor of Science from Computer And Software Engineering
05.2021
University Overview
Gregorio Luperon Public High SchoolSosúa, Puerto Plata.
GED
08.2011
University Overview
Skills
- Data Collection
- Customer Service
- Database Management
- Computer Proficiency
- Microsoft Office Suite
- Attention to Detail
- Adaptability
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Packaging Associate
Sharp Packaging Services
10.2022 - Current
Sales & Reservation Manager
Grand Laguna Beach Condo Hotel
09.2013 - 02.2019
Mission Trip Volunteer
Masterworks Studio Youth Ministry
07.2013 - 08.2013
Universidad Dominicana O&M
Bachelor of Science from Computer And Software Engineering
Gregorio Luperon Public High School
GED
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