Experienced Reception Manager with comprehensive knowledge in front office operations and customer service. Strong leadership skills demonstrated by managing and training reception teams to deliver top-notch service. Proven ability to streamline procedures for improved efficiency, while creating positive guest experiences. Significant impact in previous roles through fostering team collaboration and maintaining high standards of professionalism and courtesy.
Hi, I’m
Genesis Martinez
Miami,FL
Summary
Overview
4
years of professional experience
Work History
Hm Nail Salon, Miami Beach, FL
Reception Manager
2021.05 - Current (3 years & 4 months)
Job overview
- Developed and maintained customer service standards for reception staff.
- Maintained confidentiality of sensitive information related to the business.
- Created effective schedules to ensure adequate coverage at the front desk during peak times.
- Assisted in recruiting, training and evaluating of reception team members.
- Ensured that all relevant documents were filed correctly in an organized system.
- Scheduled appointments for customers according to their needs.
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Answered inquiries from customers via phone, email or face-to-face contact.
Fritanga Nicaraguese, Miami, FL
Cashier Assistant Manager
2020.03 - 2021.01 (10 months)
Job overview
- Implemented operational procedures such as opening and closing procedures for the store.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Built and maintained working relationships with peers and upper management.
Education
Miami Senior High School Miami, FL
High School Diploma
2022-06
University Overview
Florida International University Miami, FL
Certificate from Paralegal Studies
University Overview
Skills
- Scheduling expertise
- Report Writing
- Work Planning and Prioritization
- Excellent Communication
- Document Review
- Scheduling
- Customer Satisfaction Evaluation
- Flexible Schedule
- Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Reception Manager
Hm Nail Salon
2021.05 - Current (3 years & 4 months)
Cashier Assistant Manager
Fritanga Nicaraguese
2020.03 - 2021.01 (10 months)
Miami Senior High School
High School Diploma
Florida International University
Certificate from Paralegal Studies
Similar Profiles
Genesis MartinezGenesis Martinez
Receptionist Manager at Hm Nail SalonReceptionist Manager at Hm Nail Salon
Araceli HernandezAraceli Hernandez
Nail Technician at Favi's Nail Salon/ FLORBELLA SALONNail Technician at Favi's Nail Salon/ FLORBELLA SALON
Jennifer BlackburnJennifer Blackburn
Licensed Nail Technician at Altered Images Hair and Nail SalonLicensed Nail Technician at Altered Images Hair and Nail Salon