Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genesis Martinez

Vernal,UT

Summary

As a team member, my primary objective is to support business operations by collaborating with staff and management, implementing efficient and concise lines of communication through established procedures and technologies that streamline operations, and ensuring exceptional customer service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Microtel Inn & Suites by Wyndham
10.2014 - 08.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

Key Holder

Shoe Show Inc
11.2014 - 05.2015
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.

Office Administrator

Rosenfield Restaurants
05.2013 - 05.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Streamlined inter-departmental communication with introduction of centralized online platform.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.

Education

AAS - Early Childhood Education

Front Range Community College
Westminster, CO
05.2012

Skills

  • Accounting (AP, AR, Collections, and Payroll)
  • Project management
  • Budget planning
  • Communication
  • Problem-solving
  • Customer Service Skills
  • Office Management (Memos, scheduling, recruiting, sales)
  • Employee relations
  • Employee scheduling
  • Operations oversight
  • Vendor relationship management
  • Financial reporting
  • Customer retention
  • Procurement
  • Customer service
  • Inventory tracking and management
  • Payroll administration and timekeeping
  • Training management
  • Quality assurance
  • Proficient in computers

Timeline

Key Holder

Shoe Show Inc
11.2014 - 05.2015

Assistant General Manager

Microtel Inn & Suites by Wyndham
10.2014 - 08.2025

Office Administrator

Rosenfield Restaurants
05.2013 - 05.2014

AAS - Early Childhood Education

Front Range Community College

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