Genesis Miranda
San Mateo
Summary
Dynamic team player with extensive background in customer service, recognized for exceptional communication and creative problem-solving skills, committed to enhancing customer interactions and driving organizational success. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Bank Teller
JPMorgan Chase
San Bruno
04.2025 - 09.2025
- Provided exceptional customer service to customers by answering inquiries, resolving complaints, and processing transactions promptly.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Processed customer transactions accurately and efficiently.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Retail Worker
Ulta
San Mateo
03.2025 - 08.2025
- Assisted customers in selecting beauty products and services.
- Restocked shelves with merchandise to ensure product availability.
- Welcomed customers, offered to help locate items, and suggested merchandise.
- Offered training and support to keep team members motivated and working toward objectives.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members on promotional displays and product placement.
Mobility Specialist
Hertz Car Rental
San Carlos
06.2023 - 01.2025
- Managed vehicle returns, verifying fuel levels and mileage for accuracy.
- Demonstrated knowledge of safety regulations and rental policies to clients.
- Conducted vehicle inspections for cleanliness and maintenance before customer pickup.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Coordinated with maintenance teams to address vehicle repairs and upkeep efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Grocery Team Member
Whole Food Market
Los Angeles
05.2020 - 12.2022
- Stocked shelves and organized displays to ensure product accessibility.
- Operated cash registers, processed transactions, and handled customer payments.
- Collaborated with team members to fulfill daily inventory tasks effectively.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
Education
Business Management
Skyline College
San Bruno, CA06-2026
High School Diploma -
Sequoia High School
06-2023
Skills
- Problem resolution
- Effective communication
- Time management
- Data entry
- Team collaboration
- Inventory management
- Customer service
- Fast learner
- Positive Attitude
- Adaptability and flexibility
Timeline
Bank Teller
JPMorgan Chase
04.2025 - 09.2025
Retail Worker
Ulta
03.2025 - 08.2025
Mobility Specialist
Hertz Car Rental
06.2023 - 01.2025
Grocery Team Member
Whole Food Market
05.2020 - 12.2022
Business Management
Skyline College
High School Diploma -
Sequoia High School