GENESIS MIRANDA-PENA
2000 PAISLEY DR LOT114,NC
Summary
Proactive Monitor Technician experienced in telemetry equipment management and EKG data interpretation. Committed to maintaining high standards of patient care and enhancing operational efficiency through effective teamwork and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Monitor Technician
Harlingen Medical Center
TEXAS
02.2024 - 01.2026
- Monitored patient vital signs using telemetry equipment, ensuring prompt identification of abnormalities.
- Assisted nursing staff in responding to emergency situations by providing real-time data analysis.
- Recorded and reported changes in patient conditions, maintaining accurate documentation for clinical review.
- Collaborated with healthcare team to enhance communication regarding patient status and care plans.
- Educated new staff on monitoring procedures and equipment usage, fostering a supportive learning environment.
- Maintained and calibrated monitoring equipment, ensuring operational readiness and compliance with safety standards.
- Implemented best practices for data management, resulting in improved accuracy of patient monitoring records.
- Engaged in ongoing training programs to stay updated on advancements in telemetry technology and protocols.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Enhanced patient safety by consistently monitoring vital signs and interpreting EKG data.
- Provided accurate documentation of patient information for timely communication with medical staff.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
- Safeguarded the accuracy of telemetry readings by carefully applying electrodes according to established guidelines.
- Communicated with healthcare workers and physicians concerning test results.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Associate
IBC Bank
TEXAS
01.2017 - 03.2019
- Process transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assist customers with account inquiries, providing exceptional service to enhance customer satisfaction.
- Maintain up-to-date knowledge of bank products and services to effectively communicate options to clients.
- Collaborate with team members to streamline operational processes, improving overall service delivery.
- Conduct regular audits of cash drawers, identifying discrepancies and implementing corrective measures promptly.
- Resolve customer issues swiftly, utilizing problem-solving skills to enhance client relationships.
- Promoted digital banking solutions to customers to enhance convenience while reducing wait times at the branch office.
- Maintained compliance with regulatory guidelines while processing various financial tasks, such as account openings, loan applications, and fraud investigations.
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
Assistant Manager
Little Caesars Pizza
TEXAS
02.2013 - 10.2016
- Supervised daily operations to ensure adherence to company standards and customer satisfaction.
- Trained and mentored team members on operational procedures and customer service best practices.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented promotional strategies to increase sales and enhance brand visibility in the local market.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted regular performance evaluations to identify training needs and foster employee development.
- Developed staff schedules to optimize labor costs while maintaining adequate coverage during peak hours.
- Analyzed sales data to identify trends, influencing menu adjustments and promotional offerings.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
SAN BENITO HIGH SCHOOL
TEXASSkills
- HIPAA compliance
- Telemetry interpretation
- Cardiac monitoring
- Electrocardiogram analysis
- Patient communication
- Teamwork
Languages
English
Full Professional
Timeline
Monitor Technician
Harlingen Medical Center
02.2024 - 01.2026
Associate
IBC Bank
01.2017 - 03.2019
Assistant Manager
Little Caesars Pizza
02.2013 - 10.2016
High School Diploma -
SAN BENITO HIGH SCHOOL