Genesis Montiel
Louisville,KY
Summary
Experienced professional with a strong background in leading and facilitating educational content and curriculum. Highly organized and adept at developing and maintaining relationships with departments and staff. Successful in creating and delivering engaging learning experiences to improve skills and knowledge for self and others.
Overview
5
5
years of professional experience
Work History
Training Supervisor
UPS
08.2020 - Current
- Monitored performance metrics to identify areas requiring improvement or additional training
- Identified opportunities for process improvements within the training department
- Developed strategies to promote a culture of continuous learning among staff members
- Interpreted company policies and procedures related to employee education requirements
- Trained instructors and supervisors in techniques and skills for training and dealing with employees
- Developed and provided training and staff development programs using knowledge of classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Trained existing personnel on new or enhanced applications, products and job functions
- Mentored trainers on how best to deliver instruction in an engaging manner that encourages active participation from learners
- Provided support and guidance to new trainers and ongoing support and education to existing trainers
- Developed job skill checklists and associated training programs to verify employee readiness to perform work
Air Ramp Shifter
UPS
12.2019 - 01.2020
- Hauled large containers of parcel from loading dock into inbound lanes to be processed through the system.
- Streamlined reporting procedures to provide accurate data on key metrics such as load times, delays, staffing levels, and equipment status.
- Attended pre-shift meetings to disseminate vital information about safety guidelines, operational updates, and workflow adjustments as needed.
- Maintained open lines of communication between different departments involved in the ramp operation process for optimal results.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Education
Bachelor's Degree - Criminal Justice
University of Louisville
KY, USSkills
- Training Materials and Documentation
- Policy Implementation
- Standard Operating Procedures Proficient
- Constructive Feedback
- Trainee Assessments
- Performance Measurement
- Operational Standards
- Compliance Requirements
- Personnel Training and Development
- New Hire Onboarding
- Verbal and Written Communication
- Workplace Safety
- Employee Retention
- Employee Surveying
- Production Standards
- Orientation Procedures
- Social Perceptiveness
- Verbal Communication
- Excellent People Skills
- Listening Skills
Volunteer Experience
10/2022, 10/2022, Candy Giver, Boo at The Zoo, Louisville, KY, Gave out candy to children.
Languages
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Training Supervisor
UPS
08.2020 - Current
Air Ramp Shifter
UPS
12.2019 - 01.2020
Bachelor's Degree - Criminal Justice
University of Louisville
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