Genesis Moran
Summary
Professional leasing expert skilled in property management, tenant relations, and contract negotiations. Known for strong leadership abilities, effective communication, and fostering collaborative team environments. Adept at maximizing occupancy rates, enhancing tenant satisfaction, and driving revenue growth. Resilient and adaptable, with keen focus on achieving optimal results in dynamic settings.
Overview
7
7
years of professional experience
Work History
Leasing Manager
Soundview Property Management
08.2024 - Current
- Managed leasing process, ensuring compliance with company policies and regulations.
- Developed and maintained strong relationships with prospective tenants through effective communication.
- Conducted property tours to showcase amenities and features, enhancing tenant engagement.
- Collaborated with marketing team to create promotional materials, increasing property visibility.
- Trained junior staff on leasing procedures and customer service best practices, fostering team development.
- Resolved tenant inquiries and issues promptly, ensuring high satisfaction levels among residents.
- Collected, completed, and processed lease applications.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and address property upkeep.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Oversaw lease agreements and renewals, maintaining compliance with local regulations.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
Resident Manager
5812 Investment Group
07.2023 - Current
- Overseeing my designated area and maintaining office cleanliness. Preparing the RM schedule on a weekly basis. Handling phone calls, emails, and messages. Documenting activities in Onesite. Conducting weekly inspections, including vacant unit walks, zone walks, pre-walks, and general inspections. Occupancy checks. Following up on service requests and guest cards. Arranging in-person tours. Navigating Onesite to send quotes for potential leases. Screening new rental applications. Contacting multiple properties to verify rental information. Creating new leases, forms, violations, and notices. Delivering notices when necessary. Calculating move-in costs and conducting board audits. Pool inspection. Verifying alkalinity of pool to avoid safety hazards.
Bartender, Cashier, Cook, Server
Charlee's Restaurant & Lounge
09.2021 - 08.2022
- Communicated with customers proficiently in both English and Spanish while working as a cashier, server, and bartender. Managed my assigned section, tracked orders, coordinated with the kitchen, ensured billing accuracy, and processed payments. Worked for two different food trucks under the same franchise, handling profit and expense tracking for both. Bartended and supervised dart games to ensure customer safety. Implemented safety protocols, including cutting off service to overly intoxicated patrons. Prepared and served food accurately according to the menu. Maintained a clean cooking area and properly stored food shipments according to food safety guidelines. Cleaned the floor after shifts to ensure the restaurant and food truck adhered to hygiene standards.
Member Service Representative
Califit10
02.2022 - 02.2022
- Receiving shipments and organizing supplies such as paper towels, toilet paper, soap bottles, and trash liners for use. Refilling paper towel dispensers, spray bottles with cleaning fluid, toilet paper dispensers, and relining trash bins. Printing sheets for various needs. Lifting weights up to 40 lbs. and properly returning them to their storage areas. Cleaning various areas including the weight floor, basketball court, front lobby, machine floor, aerobics room, kids club, back rooms, and both male and female locker rooms. Tasks include mopping floors, vacuuming carpets, cleaning showers, saunas, sinks, mirrors, and repairing shower heads as needed. Assisting in closing the club by ensuring everything is clean and properly stored with a coworker. Sweeping up to four times a day to remove debris or tissues, and dusting/wiping down equipment. Registering new members and entering them into the system for automatic payments, as well as processing new and existing payments via cash or credit card. Assisting new and existing members with weight loss, new exercises, and general fitness information. Preparing the boxing room for classes and clearing the general fitness room for activities such as yoga, Zumba, Silver Sneakers, and HIIT. Removing mold and exterminating rodents, insects, and other pests. Managing collections by contacting members who are 30 days behind on dues and collecting fees. Checking in and out members, canceling memberships, and guiding them through the process.
Crew Member
McDonald's
01.2019 - 12.2019
- Warmly welcome customers, accurately take orders at the counter and drive-thru, and deliver friendly and efficient service. Cook and prepare food items following McDonald's standards and procedures, ensuring safety and quality. Manage the cash register, process payments, and provide the correct change, maintaining accurate transaction records. Quickly and accurately assemble orders, ensuring all items are included and properly packaged. Receive, unpack, and store food and supplies in the appropriate areas. Monitor inventory levels and report shortages. Collaborate effectively with team members to ensure smooth operations and high customer satisfaction. Address customer complaints and inquiries courteously and professionally, escalating issues to the manager when necessary. Comply with all company policies and procedures, including health and safety, dress code, and code of conduct. Attend training sessions and meetings to stay informed about new menu items, procedures, and company policies.
Education
High School Diploma -
College Miles Macdonell Collegiate
06.2021
Skills
- Fluent in English & Spanish
- Team player
- Problem solver
- Excellent time management skills
- Conflict management
- Public speaking
- Sales
- Organization skills
- Scheduling
- Resident relations
- Property management
Languages
Spanish
Native or Bilingual
Timeline
Leasing Manager
Soundview Property Management
08.2024 - Current
Resident Manager
5812 Investment Group
07.2023 - Current
Member Service Representative
Califit10
02.2022 - 02.2022
Bartender, Cashier, Cook, Server
Charlee's Restaurant & Lounge
09.2021 - 08.2022
Crew Member
McDonald's
01.2019 - 12.2019
High School Diploma -
College Miles Macdonell Collegiate
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