Open To Work
Genesis Navarro (Gen)
Yellow Rooster Coffee Imports
Tampa,FL
8
Years of experience
Hardworking and passionate specialty coffee professional with a proven track record of building healthy and long-lasting relationships, having strong teamwork skills, and providing effective communication that results in enhancing costumer satisfaction and sales growth.
Work History
10 Months
08.2025 - Current
10 Months
Relationship & Sales Manager
Yellow Rooster Coffee Imports | Tampa, FL
08.2025 - Current
- Developed and maintained strong relationships with key clients and accounts, increasing customer satisfaction, loyalty, retention, and repeat business.
- Identified customer needs, resolved issues promptly, and implemented feedback-driven improvements to enhance service quality and client experience.
- Drove business growth by securing new customers, expanding existing accounts, and achieving sales and service objectives through strategic relationship management.
- Analyzed market trends and cultivated community and industry partnerships to identify new business opportunities and support expansion into profitable markets.
- Collaborated with marketing and leadership teams to execute promotional campaigns, organize events, business trips, and implement continuous improvements that increased customer engagement and sales performance.
5 Years 11 Months
09.2019 - 08.2025
5 Years 11 Months
Manager
Spaddys Coffee Co. | Tampa, FL
09.2019 - 08.2025
- Managed daily coffee shop operations, including beverage preparation, inventory management, opening/closing procedures, and maintaining efficient workflows.
- Recruited, trained, and developed staff, fostering a positive team culture focused on collaboration, customer service excellence, and continuous improvement.
- Implemented systems, quality control standards, and safety procedures that improved operational efficiency, product consistency, and workplace safety.
- Delivered exceptional customer experiences by resolving concerns promptly, maintaining professional communication, and building strong relationships with customers and suppliers.
- Led and motivated teams to meet performance goals, manage multiple priorities, and maintain a professional, organized, and productive work environment.
- Developed and curated a specialty coffee program and menu that resonated with customers, promoted coffee education and engagement, and upheld the quality standards and values of the specialty coffee community.
Education
High School Diploma
Colegio Madre Teresa Titos Garzon | Merida, Venezuela | 07-2016
Associate of Arts - Psychology
Hillsborough Community College | Tampa, FL
Skills
Relationship building
Leadership
Staff management
Goals and performance
Motivational skills
Verbal and written communication
Product knowledge
Sales strategy development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Volunteering
Outdoor and Adventure
Traveling
Music
Timeline
Relationship & Sales Manager
Yellow Rooster Coffee Imports
08.2025 - CurrentRead more
Manager
Spaddys Coffee Co.
09.2019 - 08.2025Read more
Hillsborough Community College - Associate of Arts, Psychology
Read more
Colegio Madre Teresa Titos Garzon - High School Diploma,
Read more