Genesis Noboa
Summary
Dynamic professional, enhancing resident safety and satisfaction through effective conflict resolution and rigorous security protocols. Skilled in CPR/AED and adept at multitasking, I excel in high-pressure environments, significantly improving service delivery through attention to detail and de-escalation techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shelter Advocate
Salvation Army Shelter
05.2024 - Current
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
- Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
Caregiver
Waterhouse Ridge Memory Care
04.2023 - 08.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Security Officer
Allied Universal Security Services
07.2022 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Resident Assistant
Cedar Sinai Park
11.2023 - 01.2024
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Developed strong relationships with family members, providing regular updates on resident progress and addressing concerns as needed.
- Delivered and served meals and provided other dining needs.
- Escorted residents to community activities and games and encouraged participation.
Warehouse Worker
Pride Staffing
08.2021 - 01.2022
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
Caregiver
A Place At Home
05.2021 - 09.2021
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Childcare Provider
College Sitters, Nannies, and Tutors
12.2020 - 05.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Assisted children with homework and school projects, enhancing academic support.
Retail Sales Associate
Gap
12.2015 - 01.2019
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Coordinated with stock team to expedite restocking of high-demand items.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Greeted customers and provided outstanding customer service.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Patterson Highschool
Baltimore, MD06.2012
Skills
Certified in CPR/AED
Organizational Skills
Multitasking Abilities
Problem-solving abilities
Attention to Detail
De-Escalation Techniques
Certification
- HHA - Home Health Aide
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
Languages
Spanish
Native or Bilingual
Timeline
Shelter Advocate
Salvation Army Shelter
05.2024 - Current
Resident Assistant
Cedar Sinai Park
11.2023 - 01.2024
Caregiver
Waterhouse Ridge Memory Care
04.2023 - 08.2024
Security Officer
Allied Universal Security Services
07.2022 - 04.2024
Warehouse Worker
Pride Staffing
08.2021 - 01.2022
Caregiver
A Place At Home
05.2021 - 09.2021
Childcare Provider
College Sitters, Nannies, and Tutors
12.2020 - 05.2021
Retail Sales Associate
Gap
12.2015 - 01.2019
High School Diploma -
Patterson Highschool
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