Genesis Noguera
Little Elm,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Front Desk
The Elms Hotel And Spa
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Personal Assistant to the Owner
Stephen Bird
04.2020 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Shipping and Receiving Lead
World Class Distribution
07.2018 - 03.2020
- Pulled, verified, and packaged items for shipment.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Quality Control Inspector
World Class Distribution
01.2018 - 07.2018
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Education
High School Diploma -
Venezuela
Skills
- Reading Comprehension
- Guest Registration
- Packaging and Mail Receiving
- Customer Relationship Management (CRM) Software
- Issue Handling
- Learning Strategies
- Team Collaboration
- Listening Skills
- Accounting Techniques
- Speaking
- Verbal and Written Communication
- Staff Management
- Effective Planning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk
The Elms Hotel And Spa
07.2023 - Current
Personal Assistant to the Owner
Stephen Bird
04.2020 - 07.2023
Shipping and Receiving Lead
World Class Distribution
07.2018 - 03.2020
Quality Control Inspector
World Class Distribution
01.2018 - 07.2018
High School Diploma -
Venezuela
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