Genesis Noguera
Little Elm
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
D.R. Horton
01.2025 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Developed marketing materials to highlight property features, differentiating from competitors.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Manager
Devonshire Real Estate and Asset Management
01.2023 - 12.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Created, coordinated, and engaged in marketing campaigns.
- Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
- Improved lease documentation processes, reducing errors and improving tenant onboarding experience.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
Front Desk
The Elms Hotel And Spa
07.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Personal Assistant to the Owner
Stephen Bird
04.2020 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Shipping and Receiving Lead
World Class Distribution
07.2018 - 03.2020
- Pulled, verified, and packaged items for shipment.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Quality Control Inspector
World Class Distribution
01.2018 - 07.2018
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Education
High School Diploma -
Venezuela
Bachelor of Accounting - Accounting
UNIPAP
Venezuela07-2014
Skills
- Reading Comprehension
- Guest Registration
- Packaging and Mail Receiving
- Customer Relationship Management (CRM) Software
- Issue Handling
- Learning Strategies
- Team Collaboration
- Listening Skills
- Accounting Techniques
- Speaking
- Verbal and Written Communication
- Staff Management
- Effective Planning
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
- Phone and email etiquette
- Leasing and sales
- Application processing
- Telephone and email etiquette
- Sales techniques
- Property tours
- Unit inspection
- Clear communication
- Lease renewals
- Creative problem solving
- Leasing terms and specifications
- Closing techniques
- Training and mentoring
- Database management
- Background checks
- Team collaboration
- Background check process
- Property tours and inspections
- Effective negotiation
- Property management
- Lease writing
- Community engagement
- Property inspections
- Relationship building
- Maintenance requests
- Prospect qualification
- Application management
- Lead conversion
- Market research
- Interpersonal relations
- Application verification
- Reporting and correspondence
- Administrative support
- Business development
- Staff management
- Basic mathematics
- Event planning
- Flexible schedule
- Property amenities
- Corporate policies and procedures
- Sales and marketing aptitude
- Lease administration
- Data entry
- Customer service-focused
- Customer relations
- Tenant relations
- Multi-family property management
- Social media engagement
- Microsoft office
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Leasing Consultant
D.R. Horton
01.2025 - Current
Front Desk
The Elms Hotel And Spa
07.2023 - 12.2023
Leasing Manager
Devonshire Real Estate and Asset Management
01.2023 - 12.2024
Personal Assistant to the Owner
Stephen Bird
04.2020 - 07.2023
Shipping and Receiving Lead
World Class Distribution
07.2018 - 03.2020
Quality Control Inspector
World Class Distribution
01.2018 - 07.2018
High School Diploma -
Venezuela
Bachelor of Accounting - Accounting
UNIPAP
Similar Profiles
Joey RoseJoey Rose
New Home Specialist at D.R. HortonNew Home Specialist at D.R. Horton
Cameron AllenCameron Allen
Customer Service Representative at D.R. HortonCustomer Service Representative at D.R. Horton
Matthew PunakoMatthew Punako
New Home Sales Professional at D.R. HortonNew Home Sales Professional at D.R. Horton
Jayvin WilliamsJayvin Williams
Food Service Manager at Elior North AmericaFood Service Manager at Elior North America
Morgan KoenigMorgan Koenig
Hostess at 54th Street Restaurant & DrafthouseHostess at 54th Street Restaurant & Drafthouse