Genesis Oliva
Cornelius,OR
Summary
5+ years of customer service and sales experience. Knowledgeable on identifying customer needs and delivering effective solutions to problems.
Committed to providing high-quality customer care and a great positive experience. Professional under pressure with motivated, energetic nature.
Overview
1
1
Language
9
9
years of professional experience
Work History
Receptionist Extra Functions
Virginia Garica Memorial Health Cetner
Hillsboro, OR
03.2026 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Streamlined patient intake process, reducing wait times and improving overall satisfaction.
- Led initiatives to enhance reception area organization, creating a welcoming atmosphere for visitors.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Manager
Cricket Wireless
Salem, OR
03.2020 - 02.2023
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency.
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
Interacted with customers to assess their needs and recommend products or services.
- Instructed team members on how to implement successful operational and sales strategies.
- I'm in charge of scheduling, inventory control, and stocking.
- Successfully managed [Number] [Job Title]s through proactive communication and positive feedback in a fast-paced environment.
- Provided excellent customer service in a timely manner.
Front Desk Associate
Physiq Fitness
Keizer, OR
09.2017 - 03.2020
- Greet visitors or callers and handle inquires or direct them to the appropriate persons according to their needs
- Provided guests with above-and-beyond service, including setting up tours
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Monitored facility cleanliness and equipment functionality to ensure a safe environment for members.
Customer Service Representative
Cabinet Door Service CO LLC
Salem, OR
06.2017 - 09.2017
- Responded to customer requests for products, services and company information
- Regularly exceeded daily sales and product add-on quotas
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Education
High School Diploma -
Sprague Highschool
Salem, ORSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- customer Service
- Interpersonal and written communication
- staff education and training
- strong verbal communication
- POS Systems expert
- Quick Learner
- Creative problem solving
- Computer Proficient
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Extra Functions
Virginia Garica Memorial Health Cetner
03.2026 - Current
Assistant Manager
Cricket Wireless
03.2020 - 02.2023
Front Desk Associate
Physiq Fitness
09.2017 - 03.2020
Customer Service Representative
Cabinet Door Service CO LLC
06.2017 - 09.2017
High School Diploma -
Sprague Highschool