Genesis Ortega

• Prepare newspaper center by distributing newspaper shipments.
• Training new contractors/employees and taking them out in the field to teach them what they will be doing.
• Spot checking randomly to assure contractors are accurate with deliveries.
• Covering for anyone who needed help or was not available.
• Entering information of new contractors.
• Printing address books for different parts of Tampa.
• Making sure all mileage was put in system at the end of every shift.
• Calling and verifying shipment delivery times.

• Performed cash, card, and check transactions to complete customer purchases.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Answered questions about store policies and addressed customer concerns.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.

• Responsible for managing special market accounts, while building relationships and maintaining high-quality expectations from corporate review
• Handling large amounts of emails as well as inbound and outbound phone calls with detailed information on policy specific questions
• Creative problem-solving and organizational skills; ability to quickly assess customer issues and provide solutions using all available resources
• Assist customers and sales resource with tracking shipments, processing customs holds and exceptions, billing issues and process investigation/damages for claims with full ownership and data entry using Microsoft Excel
• Provide excellent customer service in a fast-paced environment while guiding and working along with my coworkers
• Keep positive attitude and ability to work well under pressure with bussers, cooks and other staff

• Assigning team members with tasks to be completed each shift
• Setting performance metrics for team members and work with team members to ensure all goals are met
• Properly resolving problems and troubleshooting issues as they arise without the direction of management
• Managing multiple projects as well as staff members
• Reporting to the assistant or general manager and meeting with management to review goals and metrics
• Maintaining a work environment that meets company, state and federal safety and employment guidelines
• Stepping in where employees are missing.
• Practicing excellent food safety
• Handling customers with the best customer service.

• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered central telephone system and directed calls accordingly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled cash transactions and maintained sales and payments records accurately.
• Receiving glass deliveries and dealing with pick ups.

Organized, stocked, and rotated of daily walk-in products.
Decorated and finish cakes before deadline.
Performed proper labeling and expiry dates of all pastry products

Decorated cakes, cake pops, cheese cakes and other pastries.
Prepared, handled, stocked and stored all bakery products received.
Followed all current rules and duties of the bakery.
Iced cakes as per order designations, flavors and ingredients.
Assured cake cases are properly filled and desirable to customers.

Never mix peanut products with non peanut products.