Genesis Pesqueda
Santa Ana,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Analyst-Assistant Manager
Glovis America Inc.
Irvine, California
06.2017 - Current
- Positions Held: Analyst, Senior Analyst, Administrator, Assistant Manager.
- Processed and managed up to 100 invoices per month, ensuring accuracy and compliance with company policies.
- Processed and managed $300K in monthly credit card reconciliation, streamlining processes for timely reporting and approval.
- Managed purchase requests for office, breakroom, and warehouse supplies for eight offices. offices.
- Led the onboarding process for new hires, setting up account logins, systems access, and collaborating with HR to integrate employees into company incentive programs. Acted as a liaison between HR and new team members, ensuring seamless transitions and a positive onboarding experience.
- Provided administrative and operational support for a team of 12 members, enhancing departmental productivity and communication.
- Partnered with cross-functional teams, including IT and Finance, to implement solutions that improve workflows and operational efficiency.
- Collaborated with IT to develop and implement an upgraded invoicing and purchase request system, reducing manual errors and increasing efficiency.
- Maintained inventory logs, ensuring accurate tracking and reporting of assets and supplies.
- Progressed through roles of increasing responsibility, showcasing adaptability and commitment to departmental success.
- Supported employees with air, rental, and hotel reservations, ensuring seamless travel arrangements.
- Reviewed travel requests to verify compliance with company policies and guidelines, providing feedback when necessary.
- Ensured all SOP documentation was up-to-date by regularly
Business Development Center Specialist
Audi South Coast
Santa Ana, CA
06.2010 - 06.2017
- Addressed customer questions and concerns regarding products and services.
- Greeted customers, answered general questions and directed to appropriate departments.
- Managed all incoming mail distribution, courier services, and photocopying documents as requested.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Assessed clients' technology needs and developed detailed sales proposals.
- Stayed current on technology changes to offer clients relevant advice.
- Performed follow-up tasks after each call or online conversation with customers.
- Answered customer inquiries via email and live chat.
Education
Some College (No Degree) - Child Development
Orange Coast College
Costa Mesa, CASkills
- Bank reconciliation
- Invoice verification
- Payment processing
- Relationship building
- Service oriented
- Contact follow-up
- Professional demeanor
- Listening skills
Languages
Spanish
Professional
Timeline
Analyst-Assistant Manager
Glovis America Inc.
06.2017 - Current
Business Development Center Specialist
Audi South Coast
06.2010 - 06.2017
Some College (No Degree) - Child Development
Orange Coast College
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