Overview
Work History
Education
Skills
Timeline
Generic

Genesis Polanco

Orlando,FL

Overview

3
3
years of professional experience

Work History

Client Service Representative/Receptionist

YourOffice
10.2024 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls and directed them to the designated client.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Data entry
  • Managed translating sales leads for Spanish speaking clients
  • Assisted with billing
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new coming hires
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed inventory
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, shipping, filing, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled meetings and client appointments for staff teams.
  • Tracked important information using software's such as Excel, Microsoft Word, Microsoft Office and ran reports or generated graphs using data.
  • Assisted and managed office events.

Administrative Assistant/Front Desk Receptionist

Found Art Academy
04.2024 - 08.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management through Excel and Microsoft Word.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Daily Substitute Teacher

Renaissance Charter School At Hunters Creek
08.2023 - 03.2024
  • Implemented differentiated instruction techniques to address the varying abilities and learning styles of students in the classroom.
  • Promoted a positive learning environment through effective communication and active listening techniques.
  • Documented student progress and provided regular updates to parents.
  • Developed lesson plans to align with grade-level standards and objectives.
  • Collaborated with other educators to plan and review instruction.
  • Implemented classroom management techniques to maintain positive learning environment.

TJ Maxx

Sales Associates, TJX Companies
11.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Education

Associate of Arts - Journalism And Mass Communication

Valencia College
Orlando, FL
08-2023

High School Diploma -

Lake Nona High School
Orlando
05-2021

Skills

  • Taking initiative
  • Bilingual (English and Spanish)
  • Payment processing
  • Client relations
  • File management
  • Handling incoming calls smoothly and effectively
  • Database management
  • Inventory management
  • Billing
  • Training
  • Sales strategies
  • Account management
  • Sales documentation
  • Database maintenance
  • Customer service
  • Data entry
  • Administrative and office support
  • Microsoft office
  • Microsoft word
  • Excel
  • Customer relationship management (CRM)
  • Document and records management
  • Calm and professional under pressure
  • Billing adjustments and refunds
  • Data management
  • Sales and upselling

Timeline

Client Service Representative/Receptionist

YourOffice
10.2024 - Current

Administrative Assistant/Front Desk Receptionist

Found Art Academy
04.2024 - 08.2024

Daily Substitute Teacher

Renaissance Charter School At Hunters Creek
08.2023 - 03.2024

TJ Maxx

Sales Associates, TJX Companies
11.2022 - 02.2023

Associate of Arts - Journalism And Mass Communication

Valencia College

High School Diploma -

Lake Nona High School

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