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Experienced Technical Account Manager with a strong record of building long-term client relationships, resolving complex technical issues, and driving process automation. Adept at software implementation, data analysis, and optimizing internal workflows to increase efficiency. A proactive problem solver with excellent communication skills and a customer-focused approach, ready to thrive in dynamic environments.

Meticulous, security-conscious IT professional with a decade of experience in the IT/software industry, particularly in Windows system and server administration, who works well with others and is always looking to improve and expand his skillset. Ambitious and self-driven, starting a career as one half of a 2-man IT team responsible for a wide range of systems and later working in a larger IT department as the lead IT contact at a satellite office.
Strong communication and interpersonal skills to explain technical concepts to non-technical audiences and proven skill in managing project timelines and client expectations whilst quickly and effectively remedying issues to ensure positive outcomes of software implementation projects for external clients and the business.

I am a creative and motivated person, passionate about IT. I am eager to learn, grow and advance in my career, with a strong focus on both personal and professional development. I am looking forward to starting a career and gaining experience by working with talented people as part of a team.
As a Technical Implementation Consultant at Smartree, I focus on the technical configuration and delivery of payroll and HR solutions, ensuring accurate system setups aligned with complex business requirements. I am involved in configuration, data validation, testing, and technical troubleshooting to deliver stable and scalable implementations.Previously, as a Technical Support Engineer at Oracle (Oracle Fusion HCM), I developed strong expertise in system analysis, defect investigation, and advanced issue resolution. I am particularly driven by the technical side of implementations - understanding system logic, data flows, and designing reliable, efficient solutions.

ICT Systems & Application Support Engineer with 9+ years' experience supporting enterprise systems, digital platforms, L2 technical support, systems troubleshooting, database queries, and deployment support within FinTech and EdTech environments. Skilled in SQL, Linux systems, incident resolution, system monitoring, and integration support.

Genesis Quezada

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Technical Implementation Consultant

Implementation Specialist

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Bachelor - Administration, International Business

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Technical Implementation Consultant

Implementation Specialist

Bachelor - Administration, International Business

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