Genesis Recendez
Chicago,IL
Summary
Bilingual registered nurse fluent in English and Spanish, with extensive experience in outpatient triage, walk-in care, and patient education. Promoted to team lead for demonstrating exceptional clinical judgment, staff support, and effective workflow coordination. Currently pursuing a Bachelor of Science in Nursing at Pacific College, focusing on leadership and quality improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Nurse Team Lead
Pcc Community Wellness Center
Berwyn, Illinois
05.2019 - 06.2021
- Promoted to team lead while maintaining direct patient care responsibilities and expanding leadership in triage operations.
- Managed triage nurse assignments and delegated tasks to ensure efficient patient flow and nursing support.
- Supervised clinical support staff, coaching and evaluating performance to strengthen team collaboration.
- Coordinated daily staff assignments, including room allocations and lunch coverage, for seamless clinic operations.
- Liaised between walk-in center providers and emergency department triage desk, ensuring seamless continuity of care.
- Functioned as a resource for clinical and non-clinical staff, resolving workflow issues and facilitating effective communication.
- Assisted with orientation and training of new staff while assessing educational needs for continued competency development.
- Supported quality improvement initiatives to enhance patient experience and optimize clinic operations.
Team Base Register Nurse
Pcc Community Wellness Center
Berwyn, IL
12.2018 - 05.2019
- Managed 50 patient calls and walk-in encounters daily, delivering clinical direction and ensuring accurate documentation per clinic policy.
- Delivered high-quality patient care by triaging emergency and non-emergency phone calls and walk-in patients in a high-volume outpatient setting.
- Assessed patient condition, identified learning needs, and provided appropriate patient-centered guidance and follow-up.
- Assisted providers with exams, treatments, and procedures including STI treatment, ear lavage, progesterone administration, wound care, and INR checks.
- Performed and documented patient assessments, histories, treatments, medications, and other clinical interventions accurately in the electronic medical record.
- Conducted nurse visits for newborn weight checks, medication management, and patient education related to diabetes, hypertension, and hyperlipidemia.
- Performed laboratory and diagnostic testing as ordered, including UTI, INR, and hemoglobin testing.
- Reviewed patient records, reported pertinent changes in patient condition to providers, and took appropriate action based on findings.
- Used the teach-back method to support patient understanding, adherence, and self-management.
- Contributed to quality improvement initiatives, enhancing patient satisfaction, clinical quality, and operational workflow.
Education
Associate of Science - Register Nurse
Morton College
Cicero, IL05-2018
Bachelor of Science - RN-BSN
Pacific College of Oriental Medicine
CA04-2026
Skills
- Administration of medications
- Triage for outpatient services
- Assessment for walk-in patients
- Patient flow coordination
- Chronic disease education
- Care for wounds
- Diagnostic laboratory testing
- EMR documentation
- Compliance with HIPAA regulations
- Quality improvements
- Leadership in team settings
- Supervision of staff members
- Training initiatives
- Support for medical assistants
- Education for patients
- Teach-back implementation
- Collaboration across disciplines
- Critical analysis
- Problem-solving techniques
- Time management
- Bilingual communication
Languages
Spanish
Professional
Certification
Registered Nurse, Illinois — Active and in good standing
Affiliations
Volunteer Nurse / Health and Wellness Educator, R.O.C.O. - Hoffman Estates, IL (2024-Present)
Timeline
Registered Nurse Team Lead
Pcc Community Wellness Center
05.2019 - 06.2021
Team Base Register Nurse
Pcc Community Wellness Center
12.2018 - 05.2019
Associate of Science - Register Nurse
Morton College
Bachelor of Science - RN-BSN
Pacific College of Oriental Medicine