Genesis Resendiz
Kingston,OK
Summary
Dynamic Relationship Banker at Simmons Bank with a proven track record in building strong customer relationships and enhancing client satisfaction. Skilled in financial planning and cross-selling products, I leverage excellent communication and critical thinking to achieve client goals and drive service improvements. Committed to delivering personalized banking solutions that foster loyalty.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Simmons Bank
Madill, Ok
07.2024 - Current
- Developed strong customer relationships through personalized banking solutions.
- Assisted clients with account management and financial inquiries efficiently.
- Collaborated with team members to streamline service processes and improve client satisfaction.
- Educated customers on product offerings, enhancing their understanding of financial services.
- Implemented follow-up strategies to ensure ongoing client engagement and retention.
- Analyzed customer feedback to identify opportunities for service improvements.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Online Personal Shopper
Walmart
Madill, OK
08.2020 - 2024
- Curated personalized shopping experiences based on customer preferences and needs.
- Assisted customers in product selection, ensuring satisfaction with purchase decisions.
- Navigated Walmart's online platform to manage orders and track inventory efficiently.
- Provided prompt responses to customer inquiries through multiple communication channels.
- Trained new staff on best practices for online shopping support and customer engagement strategies.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
Assistant Manager
Taco Bell
08.2017 - 06.2019
- Assisted in training and onboarding new team members to ensure operational efficiency.
- Ensured compliance with food safety standards and maintained quality control procedures.
- Coordinated scheduling and labor management to optimize staffing levels during peak hours.
- Implemented inventory management practices to reduce waste and enhance supply chain efficiency.
- Led team meetings focused on performance improvement and operational best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Vinyl Installer
Mh Signs
07.2014 - 06.2016
- Installed vinyl graphics on various surfaces, ensuring adherence to quality standards.
- Collaborated with design team to interpret client specifications accurately.
- Operated cutting equipment and tools for precise graphic application.
- Conducted site assessments to determine optimal installation methods and materials.
Education
Dental Assistant -
Westside Dentistry
Durant, Ok High School Diploma -
Madill High School
Madill, OK05.2014
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Money handling
- Teller support
- Creative thinking
- Financial planning
- Cross-selling products
- Loans
- Cash flow management
- Teller background
- Account closings
- Account audits
- Customer financing
- Critical thinking
- Organizational skills
- Computer skills
- Excellent communication
- Teamwork and collaboration
- Decision-making
- Time management
- Active listening
- Written communication
- Documentation
- Attention to detail
- Multitasking
- Customer service
- Microsoft office
- Task prioritization
- Teamwork
- Team leadership
- Effective communication
- Adaptability and flexibility
- Self motivation
- Product knowledge
- Interpersonal skills
- Know your customer
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Simmons Bank
07.2024 - Current
Online Personal Shopper
Walmart
08.2020 - 2024
Assistant Manager
Taco Bell
08.2017 - 06.2019
Vinyl Installer
Mh Signs
07.2014 - 06.2016
Dental Assistant -
Westside Dentistry
High School Diploma -
Madill High School