Genesis Reyna Lozano
Laredo
Summary
Customer service-oriented and friendly individual with a successful track record of serving customers and visitors at the front desk by greeting, welcoming and directing them appropriately. Demonstrated ability to answer multiple calls.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
9
9
years of professional experience
Work History
Traffic clerk
BTS GROUP INC.
08.2016 - 02.2018
- Verified shipment contents against records to ensure accuracy, resolving discrepancies promptly.
- Recorded shipment data for reporting and accounting, maintaining meticulous records.
- Prepared and routed shipping documents, ensuring timely and accurate material delivery.
- Communicated with representatives to address and rectify shipping issues efficiently.
- Packed and labeled materials for shipping, utilizing tools to ensure secure packaging.
- Streamlined shipping processes, enhancing efficiency and reducing discrepancies.
- Ensured accurate shipment records, mitigating errors in weight and charges documentation.
- Analyzed shipment discrepancies to improve material routing and reduce shortages.
- Managed inventory records using warehouse management systems for accurate stock levels.
Accounts Receivable
D&G Forwarding
10.2021 - 05.2024
- Generated and tracked invoices, ensuring timely payments and accurate financial records.
- Processed client payments, improving cash flow and reducing outstanding receivables.
- Distributed account statements, maintaining clear communication with customers.
- Reconciled financial data, enhancing accuracy in financial reporting.
- Monitored transactions, ensuring all payments were collected for goods and services.
- Maintained 98% accuracy in financial reporting by meticulous record-keeping and reconciliation.
- Streamlined invoice generation, boosting efficiency and payment speed.
- Analyzed accounts receivable records to identify outstanding invoices, leading to improved collections efforts.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
Sales Associate
Baja Duty Free
11.2024 - 10.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Processed transactions quickly and accurately using point-of-sale systems.
- Monitored inventory levels and restocked shelves to ensure product availability for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Accounting Clerk Certification -
Laredo Job Corps
Laredo, Texas03.2016
Skills
- Computer Skills
- Typing
- Accounting Software
- Data Entry
- Email Software
- Internet Browser
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Outgoing personality
- Cash handling
- Stocking and receiving
- Store opening and closing
- Personal Computers
- Presentation Software
- Word Processing
- Instructor
- Customer service
- Teamwork and collaboration
- Accounts receivable procedures
- Update accounts
- Payment processing
- Negotiation techniques
Languages
English - Native
Spanish - Native
Timeline
Sales Associate
Baja Duty Free
11.2024 - 10.2025
Accounts Receivable
D&G Forwarding
10.2021 - 05.2024
Traffic clerk
BTS GROUP INC.
08.2016 - 02.2018
Accounting Clerk Certification -
Laredo Job Corps