Summary

Overview

Work History

Education

Skills

Timeline

Genesis Rivera

Yonkers,NY

Summary

Dynamic professional with a proven track record in sales strategy development and team management, notably at Finish Line. Excelled in boosting sales and customer satisfaction through effective selling techniques and robust employee motivation. Skilled in customer relationship management and multitasking, achieving consistent sales targets and fostering a positive team environment.

Overview

years of professional experience

Work History

Sales Supervisor

Finish Line

Manhattan, NY

08.2023 - 11.2024

Increased customer satisfaction by addressing and resolving client concerns efficiently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Boosted sales by implementing effective training programs for new and existing employees.
Analyzed sales data to set quotas and assess potential areas of growth.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Home Health Aide

Elara Caring

The Bronx, NY

11.2022 - 09.2023

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Delivery Associate

Amazon

Staten Island, NY

08.2021 - 11.2022

Delivered packages to customer doorsteps and business offices.
Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Sales Associate

5 Below

Manhattan, NY

08.2019 - 01.2020

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.

Team Member

Blaze Pizza

White Plains, NY

09.2018 - 08.2019

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Staff Member

SYEP