Genesis Rivera
Lake Wales,FL
Summary
Dynamic professional with proven expertise in sales and customer service at Advanced Auto Parts. Excelled in promotions and team leadership, boosting sales revenue through strategic approaches and outstanding customer engagement. Demonstrated adaptability and problem-solving aptitude, ensuring high levels of customer satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Seller
Advanced Auto Parts
04.2022 - 09.2024
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients.
- Conducted regular performance reviews of sales processes and strategies, identifying areas for improvement and implementing necessary changes to drive continuous growth.
- Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
- Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.
- Used well- established online selling techniques and procedures to market products on [Type] sites.
- Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated advertising brochure for vendor use.
Ramp Agent
Airport
04.2021 - 03.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
Paramedic
Elite Ambulance
02.2019 - 03.2021
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Educated patients and family members on medical treatments and therapies for informed support.
- Dispensed medications and monitored patient responses for adaptive treatment.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Contacted medical facilities or departments to schedule patients for tests or admission.
Education
N/A - Asocciate of Paramedic
Edutec
Puerto Rico 04-2019
High School Diploma -
Basilio Milán Hernandez
Puerto Tico02-2016
Skills
- Promotions
- Online platforms
- Upselling strategies
- Shipping
- Cash register management
- Customer Engagement
- Outstanding physical stamina
- Team building
- Inventory Management
- Conflict Resolution
- Opening and closing procedures
- Processing payments
- Stock management
- Point of sale operation
- Problem-solving abilities
- Customer Satisfaction
- Reliability
- Team Leadership
- Sales Presentations
- Sales process
- Professionalism
- Sales strategy
- Adaptability
- Customer Retention
- Problem-solving aptitude
- Sales Promotion
- Direct Sales
- Serve customers
- Customer feedback
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Seller
Advanced Auto Parts
04.2022 - 09.2024
Ramp Agent
Airport
04.2021 - 03.2022
Paramedic
Elite Ambulance
02.2019 - 03.2021
N/A - Asocciate of Paramedic
Edutec
High School Diploma -
Basilio Milán Hernandez
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