Genesis Rivera
Long Beach,CA
Summary
Detail-oriented professional with experience in file management and customer service. Strong organizational skills and critical thinking abilities contribute to effective multitasking and high-stress situation management, enhancing overall operational efficiency.
Overview
3
3
years of professional experience
Work History
File Clerk
Zamboni Company
12.2025 - Current
- Organized and maintained file systems to ensure efficient retrieval of documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Monitored and updated filing systems to meet organization standards.
- Restored old files and archived completed files for future reference.
Customer Service Representative
Car Wash
10.2025 - Current
- Resolved customer complaints effectively, maintaining high levels of customer loyalty.
- Assisted in training new representatives on service protocols and product knowledge.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Culiacan Appliances
01.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with sales team to address customer needs, improving overall service delivery and experience.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
BBA - Business Administration And Management
Westcliff University
Irvine, CA06-2028
Skills
- Complaint handling
- Appointment scheduling
- Friendly, positive attitude
- Multitasking
- Critical thinking
- Calm under pressure
- Organization and time management
- Microsoft Excel expertise
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
File Clerk
Zamboni Company
12.2025 - Current
Customer Service Representative
Car Wash
10.2025 - Current
Customer Service Representative
Culiacan Appliances
01.2023 - 04.2025
BBA - Business Administration And Management
Westcliff University